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Changing Email address on my account

KD7
Newcomer
Newcomer

‎2024-03-27 01:30 AM

Hi. I set up my Zoom account a few years ago with my personal email address. Then I started using Zoom in a different way and I changed the email address on the account. The email now showing on my account is the correct one - but they still send emails (eg your credit card needs updating) to my old email address and if I set up a meeting they still use the old email address to create the invitation emails. I have tried to contact support but nobody ever got back to me. Can anyone please advise? Thanks.

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2 REPLIES 2

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2024-03-28 10:53 AM

Hi @KD7, thank you for posting to the Zoom Community!

Can you please provide us with your case number? Thank you! 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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KD7
Newcomer
Newcomer
In response to CarlaA

‎2024-03-29 11:11 AM

Hi CarlaA

Thanks for your reply.

I don't know the ticket number, I'm sorry. It was at least a year ago that I sent in the request and I never got a reply. I've just put up with inconvenience of it until now but it's starting to get beyond frustrating so I posted here in an attempt to get an answer.

Thanks

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