Dispute of Unauthorized Charge on Credit Card

[LionelEnko]

Good morning,

I am contacting you regarding a charge related to a Zoom subscription on the credit card of our enterprise. After internal verification, no authorized user has subscribed to or approved this subscription.

We kindly request that you:

Provide all available information regarding the account associated with this charge (Zoom account email address, subscription type, activation date, etc.).

Cancel this subscription and process a refund if the payment is confirmed.

Please the note of the transaction : ZOOM.COM 888-799-9666 +18887999666 US , the 30th september 2025 at UTC 19:10.

Thank you for your assistance. We remain available to provide any additional information if needed.

Best regards

[Mandel · Accepted solution]

Hi @LionelEnko ,

Since this request involves tracing a specific charge and sharing private account info, kindly submit a request to Zoom Billing for further investigation. Feel free to include a proof of payment in the ticket to help our specialists locate the correct account.

Let me know if there are further questions.

Cheers,
Zoom Community Team

[MGSR]

Hello @LionelEnko!  Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Mandel's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing by submitting a ticket.

[ms2y-p]

I have received your reply. I requested a refund for the payment that was automatically charged in October because I only intended to pay for one month in September and did not plan to use Zoom afterward. However, after reading your response, it seems that a refund is not possible.

In the future, if I pay for another month to use Zoom again, please make sure that auto-renewal is turned off.
Thank you.