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Cannot use licenses

Cecic
Newcomer
Newcomer

I have licenses available but I cannot use them. When I added it to the account, it shows the red box. It doesn't make sense!!! 

Screenshot 2023-04-26 at 10.48.01 am.png

7 REPLIES 7

theWD
Newcomer
Newcomer

I have the same problems with my account! Who can help?

jaehee
Newcomer
Newcomer

Same here! Is there any on help? 

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  
Regards

lwia
Newcomer
Newcomer

Guys, submit a ticket to let zoom ppl know something is wrong. I've already sent mine. 

maxxlight
Newcomer
Newcomer

we opened a ticket at 24.03.23, today is 02.05.2023 and still NO response ! ...hope you get your assignment-issue resolved faster than we...

astaigmilller
Explorer
Explorer

Same problem here. When will it be fixed? I will open a ticket now!

astaigmilller
Explorer
Explorer

I opened a ticket and got a first response after 4 hours.  I did it under Account Management - Unable to Use Paid Service.
Added Screen Shots ....