Request for reduction of business licenses while keeping Language Interpretation feature

[KiSt_HKM]

Hi all,

We're currently on the Zoom Business plan with 12 Workplace licenses, primarily to access the Language Interpretation feature, which is essential for our international meetings.

As our active user demand has decreased, we're exploring whether it's possible to reduce the number of paid Business licenses to, for example, 8—without losing access to the Language Interpretation feature.

Could anyone advise whether this is technically and contractually feasible? Alternatively, are there any lower-cost options—such as add-ons with the Pro plan—that still provide access to Language Interpretation?

We’d really appreciate any guidance on how to adjust our plan while keeping this key functionality.

Thanks in advance!

Best, Kirsten

[Mandel · Accepted solution]

Hi @KiSt_HKM ,

You should be able to downgrade your subscription through the web interface. As far as I know, the requirement for using Language Interpretation in your meeting or webinar is having a Pro, Business, Education, or Enterprise account. This means that as long as you stay subscribed to either the Business or Pro plan, you can still use the Language Interpretation feature.

If you would like discuss the pricing options for your account, I suggest reaching out to our Sales Team.

I hope this helps.

Best,
Zoom Community Team

[KiSt_HKM]

Hi @Mandel ,

Thanks for taking the time to reply. It appears, we will need to take Pro+ and add on the language interpretation feature. We have downsized our business account from 12 to 10 workplace licences until we have figured it out.

Best, Kirsten