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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

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paulforbes
Newcomer
Newcomer

‎2025-05-08 06:13 AM - last edited on ‎2025-05-08 08:39 AM by Community Moderator | Employee

Zoom has given great service to our company while we were customers. Now we want to cancel our subscription, they're not responding to our emails. Anyone else going through this sort of thing?

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2 REPLIES 2

MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2025-05-08 08:48 AM

Hi @paulforbes, thank you for using the Zoom Community to seek support on this. We’re sad to hear you want to leave ☹️. We have shared your post with our digital customer success team, who will be in touch. Thank you for your patience!


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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aileenfelix
Zoom Employee
Zoom Employee

‎2025-05-08 09:26 AM

Hi @paulforbes - I've reached-out via email to connect and our internal resources who can provide assistance are now involved in that conversation. I'm sorry to hear about the experience you had recently. Rest assured we are committed to addressing your concerns and we will continue the conversation through the email I sent to provide focused support. Thank you for your patience and understanding.

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