cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Refund Request: Unprocessed cancellation on the day of charge

seon_h
Newcomer
Newcomer

‎2026-01-07 09:17 PM

Dear Zoom Support Team,

I am writing to formally request a full refund for my recent subscription charge.

I posted a request on the Zoom Community/Help Center on the very day I was charged, expressing my intention to cancel and receive a refund. However, it seems my request was not processed, and I have been charged for the full month.

Since I expressed my intent to cancel immediately and have not used the service for this billing period, I kindly ask you to refund the full amount to my original payment method.

  • Transaction Date: [26.01.04]

  • Amount: [26881 KRW]

I look forward to your prompt response and confirmation of the refund.

Best regards, [seonhye Lee]

Topics:
0 Likes
1 REPLY 1

hoodee23
Zoom Employee
Zoom Employee

‎2026-01-08 08:29 AM

Hi seon_h,

Thank you for joining the Zoom Community and for sharing the details of your refund request.

For security and account verification purposes, refund and billing-related matters can only be handled by our Billing team. Please submit a Billing Ticket through the Zoom Support portal so they can review your account and assist you directly.

Here's the link to Submit a Request/Ticket.

Once your ticket is submitted, our Billing specialists will review your case and follow up with you via email. Thank you for your understanding, and we appreciate your patience while this is resolved.

0 Likes