Can't get Zoom to respond, nor cancel our contract

[LindseyKasehage]

Since November of 2023, we have been trying to cancel our account with Zoom.  We were told we missed our deadline and had to wait until 2024.  In October of 2024, we started contacting Zoom letting them know we wanted to cancel our account and to port out our VOIP numbers.   It took 2 months of them trying to keep us on account before they sent a termination contract.   It is now May of 2025 and they still are charging us for phone service and will not assist in porting out our numbers.   I have had multiple tickets created that get no resolve.   Chat agents just end the chat.   I highly recommend anyone reading this to use ANY other service.

[storyhub]

Phone carriers are required by law to port your number out when you start service with a new carrier. According to the FCC, a company can’t refuse to port your number even if you have an outstanding balance or unpaid termination fees. Still, in some cases, service providers reject porting requests, taking hostage of your phone number. When all else fails, you can file a complaint with the FCC. You can file a complaint online at https://consumercomplaints.fcc.gov, and/or call them at 1-888-CALL-FCC (1-888-225-5322).