cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Authentication

TMNIrish1
Newcomer
Newcomer

‎2023-01-08 06:05 AM - last edited on ‎2023-05-01 12:44 PM by Community Moderator | Employee

 

Michael _ Irish

Jan 7, 2023, 16:38 GMT

2023-01-07 16:40 GMT

I have logged in using another recovery code.  Why is the authenticator app no longer being accepted ?  Thrice today I have had to log in using recovery codes.  Please advise.

Looking at the questions below.   This is not about any of the items listed for either "Product" or "About".

2023-01-08 14:15 GMT

Today again I have had to use another recovery code.   None of the Select Location items seem relevant.

Please advise.
Topics:
0 Likes
2 REPLIES 2

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2023-01-08 09:09 AM

hi tmnirish1,

 

are you using one of the zoom authenticator apps:

please see support article

Managing two-factor authentication (2FA) – Zoom Support

 

thanks,  eliot

0 Likes

TMNIrish1
Newcomer
Newcomer
In response to Eliot

‎2023-01-09 03:09 AM

2023-01-09 11:10 GMT

Thank you Eliot.   I looked at the support article.

Is it worth using the Reset process perhaps ?

I have only a free account.  Is that relevant ?

This morning the Google Authenticator app, which definitely used to work happily with Zoom, again was not accepted.   However, yesterday I set up SMS two-factor as an alternative, and that did work, which is better than having to use a recovery code.

0 Likes