Need help to login into my zoom account without verification/recovery code

Forum|Forum|4 months ago
September 13, 2025
1 reply
0 views

Hello !

I registered zoom account under my company email. I paid a monthly subscription via my credit card.

Sometime ago, I enabled 2 factor authentication but i did not store recovery code and i did not install authentication app. This maybe a mistake !

Then i changed my laptop. The administrator deleted and formatted all apps, software in old laptop.

Now i can not login my zoom account by email and password. It requires me to provide either verification code or recovery code, which i do not have. Could Admin or someone please advise and help me to solve this login issue ? Thank you very much.

Hanh76

Account Access

M

Mandel

Community Champion | Employee

Hi @Hanh76 ,

If you have not already done so, I recommend that you submit a request to Zoom Billing for assistance. Our specialists will need to access and review your account in order to help with the recovery.

Thank you for your understanding.

Zoom Community Team