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PAID FOR STANDARD PRO BUT IN ACCOUNT IT SHOWS BASIC

YOGESH34085ento
Newcomer
Newcomer

‎2022-06-10 09:42 AM - last edited on ‎2023-05-01 12:44 PM by Community Moderator | Employee

Dear Team,

 

I PAID ON 7th June, 2022 FOR STANDARD PRO PLAN BUT FROM 7 JUNE,2022 IT SHOW BASIC PLANLET ME KNOW HOW TO RESOLVE THIS ISSUE

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2 REPLIES 2

crchan123
Zoom Employee
Zoom Employee

‎2022-07-25 09:58 PM

Hi @YOGESH34085ento! Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

 

They will be able to assist you. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

 

If this helps, please remember to click on the Accept as Solution button below!

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Nneka_Ilene
Newcomer
Newcomer

‎2023-01-09 07:54 AM

Hey,

Sorry couldn't see how I could raise a ticket to resolve my pro account from Basic.  

My account *********** - Nneka Ilene.  
I will appreciate a speedy response.
Many thanks
Nneka

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