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reset form for 2F Authentication

Lilo
Newcomer
Newcomer

I need a 2F authentication reset or cancelation form. I can not get a representative to take my request . The chat just circles me around to log in, or reset password and to solve the problem from inside my Pro account. The problem is that I can not log in because my phone broke and I can not access Authy for the 2 step authentication so I can not solve the problem this way because I can not log in.

I am  the admin of  my account so no one else can enable me. This is the reason I need to to reset or cancel the 2 F Authentication settings. Please send me the form to verify my id  instead of asking me to log in because I can not.

Send the form to *********** 

1 REPLY 1

Mandel
Community Champion | Employee
Community Champion | Employee

Hi @Lilo ,

 

I have just reset 2FA for you. Let me know if you need further assistance.

 

Thanks!

Zoom Community Team