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Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.
Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!
2023-12-06 02:20 PM
I have a basic account and I didn't intend to set up 2FA. Now I cannot find where the Zoom authenticator code is being sent (no hints, no nothing). I cannot find a Recovery Code for the account NO MATTER WHERE I LOOK, and I cannot submit a ticket for support because it is only a basic account. The only way I could get into THIS Community was to set up a new Zoom basic account (WITHOUT 2FA) with a different email account. OF COURSE this is not ideal, as I have literally DOZENS of upcoming meetings scheduled through the other account.
I cannot even upgrade the account to Pro to get the necessary support because I cannot sign into that account! I have a buttload of meetings coming up and I really need to be able to log in and out of my main account! I do NOT have a 'pro' account but need access to my original basic account STAT. One of my meetings starts in 45 minutes!