Products

We’ve been using NDI with Zoom Rooms into a Tricaster successfully for some time now. Great quality. After the last Zoom Rooms update, though, I have noticed the occasional signal breakup (green horizontal bolts) on one or two random output channels. Usually, it happens during events with more than two participants, though not always. The breakup interestingly never affects the share screen output and the breakup doesn’t show on the Zoom Room screen. The quick fix has been to change the output “channel” to another NDI output. That, however, isn’t always the final solution. In time, that channel breaks up too and we switch to yet another NDI output. The Zoom Rooms box is a core i9 and the network is not stressed. I changed the Cat6 cable and no change. I am able to get NDI output using another app (VideoCom) without issue. Anyone else seen this or have ideas?

I had a user try to join one of my Zoom meetings last week by phone only (dial-in) - that user does not have a computer or compatible phone - and the usual number and passcode would not let this user in. I checked all of my settings and everything appears to be turned on - I also am subscribed to the Pro account. What am I missing? When did this change?

Necesito conectar Zoom a la plataforma Classonlive y no sé como hacerlo. Alguien puede ayudarme? 

When scheduling a meeting on the Google calendar and using the “Zoom for Google Workspace” add-on to add conferencing, two emails get sent out. The second email indicates the part that changed was “conferencing”. Comparing the first and second email, the only difference appears to be a link mentioning the add-on is in the first email and not the second email. First email contains:```[content above removed]Joining instructionsJoining notes------------Zoom for G Suite Add-On Help------------Meeting host: [removed][content below removed]``` That same area in the second email looks like this:```[content above removed]Joining instructionsJoining notesMeeting host: [removed][content below removed]``` The dashes and the link for “Zoom for G Suite Add-On Help” have been removed.  This appears to be a plugin we have no control over and is deployed by zoom into the Google Workspace Marketplace.  Can the plugin be updated so it does not send out and invite and then an event changed email back to

I don't see a resolution for this scenario. In-Person meeting is say in Boston (Eastern Time Zone) I set up scheduler and set Availability to Eastern Time Zone. I set availability to 7am-4pm on a specific day. When I go to the booking page - I'm located in Austin, TX - it shows the earliest 7am ET availability as 6am (as defaults to Central Time Zone where I'm at) This is confusing - if the meeting can only be in-person and it's in Eastern Time Zone - should the booking page default to the selected Eastern Time Zone and simply be greyed out - basically locked? Having folks do time math to understand that the 8am in-person meeting that they selected when they were in Minneapolis 4 days prior to the meeting in Boston will actually be 9am ET when they're in Boston - it seems needlessly confusing.  Am I missing something on how to effectively do what I'm trying to do? EDIT - in researching and signing up for Free calendly  - Calendly has a "Lock

I am an account admin and Zoom’s support routing is broken. Every time I click Technical Support, it redirects me to Billing and Account Support. I cannot reach a human, cannot submit a ticket, and the virtual agent does not work. I need technical support for a user onboarding issue (Zoom Phone + Workplace Pro). Please escalate this to a human support agent.This is the exact language that triggers a manual escalation.

I am a daily pro user of zoom and have hosted and recorded thousands of meetings in the past 5 years. So when I say this is unprecedented, I mean it. Twice in the past week, I have started a recording, checked it was on, reminded the users to click on the confirmation, only to end up with no recording at the end of the session. I know I'm not doing something wrong. I didn't suddenly forget how to walk through my very well rehearsed setup.  So what else is going on? Why the difficulty recording now? Is there a setting I need to fix? 

Hi, we are a UK company in the process of moving to ZOOM telephony. Just about everywhere in the Phone System Management section of the web admin centre the location defaults to US. How can we set the default country location to UK please?

I used a simple script to find the current Zoom version number in the page "Release Notes for Linux" (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068973). Recently, the page has changed to be JavaScript heavy and the latest version can't be extracted from it programmatically (or at least, I can't do it). Is there some place where I can get the version number?I use it for later automation of installation of the client on several different machines.

The meetings I am scheduling with clients are not showing up the next day on my Zoom schedule though the e-mail and meeting shows up in my personal e-mails. This is so confusing as when I schedule several meetings one of them might not show up or none at all? What do I do? I don't want to use the Zoom e-mails.

We are a very small (30) member community group that uses zoom for some of our meetings to allow some elderly members to participate who are not able to attend in person.  We have one regular admin who sometimes cannot participate -- is there a way to have someone else be the admin on those occasions without having to purchase a second license?

Invitations are not being received by contacts after being sent from zoom

I bought a bunch of yealink W60P back in 2021 but it’s been always hard to configure them and it appears they have been discontinued. Does anyone suggest an easy to setup handheld phone for high fidelity? I’m not looking for fancy, just don’t want to lose phone calls due to connection or device configuration issues. 

Hola, necesito ayuda con algo.Cuando grabo en el zoom  prácticas con dos participantes de sesiones de coaching, en el zoom se ven los dos participantes porque los ponemos fijos, pero en la grabación no se ve la pantalla igual, no salen los dos sino cada vez que uno habla.  ¿cómo lo puedo cambiar? son una prácticas en las que en las grabaciones debemos ver a los dos  al mismo tiempo. Gracias    

I have a laptop with a resolution of 3840x2160. Scaling is set to 200. Zoom does not display properly unless the scaling is set to 100. Of course, this makes the menu bar on the bottom of the screen unreadable. I've tried setting scaling properties for the app with little success. It did work for a while, but a zoom update broke it. 

There has been a recent change to my Zoom meetings and I cannot figure out why. When I start a scheduled meeting as the host, I am not recognized as the host when it starts up. This has just changed since 1 week. Before I would be recognized as the host - no problem. Can you let me know why this is happening and how I can be recognized again as the host when I start a meeting?Thanks,Anna

Sometimes I need to move from my PC to my phone for a meeting.  Sometimes just audio, but sometimes I want to move the whole meeting to my phone.  Right now, I need to join from my phone first, then leave from my PC.  It would be super helpful if there was an option to move that then gave me options of Audio Only or Full Meeting and presented a QR code for me to scan on my phone that would launch the meeting and connect me automatically with no more interaction from me.  If I chose to move audio, it should auto mute my PC.  If I chose to move the full meeting, it should remove my PC as a participant from the meeting.

Zoom 5.11.10 and 5.11.9. In a meeting using KDE on Wayland right click menus appear at random places on the screen and clicking outside the menu does not cause it to close, though using the Esc key does. Also clicking on the shield icon at the top left of the meeting only produces the dialogue for a brief flash and it then disappears. It all works correctly  though if I run Zoom with XDG_CURRENT_DESKTOP set to GNOME. 

New user here. I can set up meeting but how do you add names to invite?

App details I'm a beginner 

I want to create an automatic notification that is triggered when someone is marked as a no-show to a scheduled meeting. This does not seem to be an option...is there a workaround or does it need to be done manually? Or is it obvious and I'm just missing it? I cannot "cancel" a meeting once the designated time has started, so building it into the cancellation notification won't work. If it is not possible, is there a way to submit a feature request? Since it is possible to mark someone as a no-show, I feel like it would be easy to add that to the drop-down in the custom notification under the timing trigger, so the list would be: after booking before event starts after event starts after event ends after one cancelsafter marked as a no-showSurely I can't be the only one who would appreciate this feature???How do you handle no-shows?

I see that this has been an issue in the past. I need to set a schedule for appointments with customized start time (like 1:55 p.m. or 9:05 a.m.) but when I input that time using the Scheduler, it changes back to 9:00 a.m. What am I missing? I've tried "Set custom hours," "Date overide," changing the increment times, the duration, the padding times. I've read every article I can find, and used the Zoom Chatbot and nothing works. Any suggestions?

I need to link a form for my clients to fill out for their upcoming meetings that they have scheduled with me . They need to fill it out ahead of time so I am trying to embed the link within the reminder email that they receive the day before the meeting. I can get as far as copying and pasting the link when I click on the "embed link" option but then nothing happens after that, even when I press "finish". I am attempting to embed a link using a form from the app Tally Forms.  Can someone help me with this please? 

I am a zoom pro user. If i try to schedule a meeting by click schedule button, it pop up blank page. Not scheduling input field. If i click scheduler tab, it is blank. I have unstilled, reinstalled, sign out, sign in. It is really frustrating experience, take too much time. My time worth more than the subscription fee I paied.  Last time, I have to schedule on web but launch on app have some problem, as you still need to open app's schedule page. Please NOTE, this is a basic app, nothing to do with video, audio, device stuff yet. And this community post system is ridiculous, when you post a discussion. you have to  put a topic. "This board requires at least on label for each message". What are these concepts of Subject, Topics and Label?

I've set up the scheduler and have managed before to set Date overrides. However, this feature seems to have stopped working. I'm just adding dates, and keeping the hours to 9 to 5, click add, see the date added, but when I navigate the scheduler page, I still see the date showing and I'm able to book an appointment. What am I missing? Is there a tick somewhere to make this work?