Outage logs?

Hi ​@Peggy77,

Appreciate your post. Regarding your inquiry, yes, you can check for outages or connectivity issues in the Zoom web portal.

Here is how:

• For Zoom Phone, sign in as an admin and go to Account Management > Alerts & Notifications > Zoom Phone > Logs. Here, you can filter by date, alert type, or severity to review any warnings or critical events.
• For call recordings, go to Phone System Management > Logs > Recordings to see the status and history of call recordings.

These logs can help you identify if there were any outages or delays in call recordings appearing in your account.
 

I hope this helps.

Hi ​@Peggy77,

Just checking in, have you had a chance to review the latest response to your concern?

If it helped answer your question, feel free to mark it as the best answer so others in the community can benefit from it as well. If you still need any clarification or have additional questions, just let us know, we’re always here to help!

The steps you suggested didn’t provide the information I needed. I entered a ticket with Zoom Support and they were able to provide the information I needed. Thank you for your suggestions though!