Zoom CX Summit 2026 - From Insight to Impact: The Next Era of Connected CX | Community
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Employee
March 31, 2026
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Zoom CX Summit 2026 - From Insight to Impact: The Next Era of Connected CX

  • March 31, 2026
  • 4 replies
  • 1041 views

🗓 29 April | Americas               🗓 6 May | EMEA                    🗓 20 May | APAC & Korea

CX Summit From Insight to Impact: The Next Era of Connected CX
 

Customer experience leaders are under pressure to do more than manage interactions.  Yet many CX systems were designed to optimize individual interactions, not continuously improve outcomes across them. Insight often remains confined to dashboards. Automation operates in silos. Improvement happens in cycles rather than in motion.

The next era of CX is defined by continuous performance. Context carries forward across interactions. Automation becomes smarter based on real outcomes. Insights trigger coordinated action across teams and systems. Every interaction builds on the last, improving resolution performance over time.

At CX Summit, we will explore how leading organizations are operationalizing this shift. Through visionary perspectives, customer stories, and real-world innovation, you will see how unifying engagement, intelligence, and action enables CX leaders to simplify complexity, scale efficiently, and turn AI into measurable business impact.

Select your region and Register Now https://zm.me/40KjjSM
 

 

 

    4 replies

    Bri
    Community Manager
    Community Manager
    March 31, 2026

    Thank you for sharing this ​@Bethan Morgans!!

    ElephantInTheZoom
    Explorer
    Explorer
    April 16, 2026

    Great event all! ​@Bri, ​@Bethan Morgans 

    Newcomer
    April 29, 2026

    I registered but can’t seem to find a link to the summit

    Employee
    May 13, 2026

    If you missed the live event, it’s now available on demand - featuring expert perspectives from leaders across Zoom and the wider CX industry, sharing how they’re driving continuous performance through better alignment of engagement, intelligence, and action.

    You’ll hear from voices like Ben Neo, Katie Stabler, Michele Booth, Finbarr Begley, and Tommy Hart - and walk away with practical ways to:

    • Shift from managing interactions to improving outcomes

    • Simplify complexity with more unified CX systems

    • Turn AI and automation into real business results

    https://events.zoom.us/ev/AsX3aFHuxwaDPl-CtHD0GsQaYU70v77EFl2djHewiFV6l4R4hf1_~AtaPmUGnpNG-e6UA_vaz8bHjma2Hl_ZNFSnpU5uNOJAX1JJBroLUN6fU1w?utm_source=webcommunity&utm_medium=website&utm_campaign=FY27_Q2_EMEA_CX_Summit_EM79205&utm_zcid=28947