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Hi. For Zoom webinar, we set a 1-week reminder for attendees and panelists. A panelist received the reminder email, but the email did not note that they were a panelist. Also, the Join link/URL in the email is slightly different than the link/URL in the “Invite Panelists” section of the “Invitations” setting.Is there a different setting that needs to be changed so panelists receive the correct email reminder, noting that they are a panelist? Or do we need to let the panelists know that they should ignore the reminder, and that we will send the “panelist” invite manually?Thank you. 

Hi Zoom Community,I want to confirm whether the Add Meeting Registrant API endpoint is accessible on a free Zoom account or if it requires a paid plan.My current setup:Free Zoom account Server-to-Server OAuth app created under this free account Node.js backend calling the Zoom API Scopes configured: meeting:write:meeting:admin and meeting:write:registrant:adminWhat is already working:I am successfully creating scheduled meetings using:  POST https://api-us.zoom.us/v2/users/me/meetingsThis returns 201 Created with a valid meeting_id, start_url and join_url. Token generation and authentication are working correctly.What I want to confirm:When I call the Add Registrant endpoint:  POST https://api-us.zoom.us/v2/meetings/{meetingId}/registrantsWith body:  json{ "email": "test@example.com", "first_name": "Test"}Will this work on a free account, or will it return:  json{ "code": 200, "message": "Only available for paid users."}Why I need registrants:My use case is to create private, secur

when I program a meeting with interpreter, zoom delivers video in local language, audio in local language and audio with interpreter, but not video with interpreter to download, is that correct?, is there any way to download the video with interpretation?

Hi Team, I’m aware that in the dashboard you are able to see participant information such as IP Address, etc. And that you’re able to retrospectively grab that information for meetings in the past.Say a guest user attempts to join from their browser, and is just in the waiting room and leaves. They never join the meeting. Are we still able to see information about them like IP Address, Location, Microphone etc? Given that they never joined the meeting i’m inclined to think no, the docs are unclear on this specifically. (I know that in meeting reports waiting room people are excluded)Thanks!

Hi everyone 👋I try do display several “Featured sponsors” on the lobby homepage.I can only see PLATINUM Sponsor in the setting list.I cant see GOLD and SILVER sponsors although the documentation mentions “The Edit featured sponsors panel will appear containing a list of your sponsors categorized by tier.”https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058086Thanks for helping  

I have a Mac mini with a LG screen attached. Zoom meetings have been functioning for over two years on this set up, but as of today, zoom is not recognizing my Brio. I have restarted multiple times, tried to select the Brio in system, settings, browser, settings, and Zoom settings. I went into teams to try to release the camera but no luck. Completely quit teams. Thoughts?  

Is it possible to save  the meeting transcript from a zoom call ? how does one do that ?

We sometimes have sessions and a cohost or host may make an unwarranted action (e.g. close the breakaway rooms)How can I get the log of the Host and co host activities or actions made during the session? 

We currently have a zoom webinar setup but we have decided to do breakout rooms and I am aware you can convert your webinar into a meeting. My question is when I go to do it it gives me a pop up that I will lose my registration details. Is it best to wait to change it before the event closes since I will need to pull the registration details of our participants?  

After the most recent Zoom update for iPad, I’m not able to share documents from my Google Drive App or other PDFs from Safari.  There is only a blank grey screen that appears.

I have lost my important zoom recording to the auto-delete feature. Now this recording has been deleted permanently and is not there in the trash also. Is there any way to retrieve recording which is not there in trash also?

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I use ‘Registration’ events, so Zoom sends out unique links to every participant.I am incurring a lot of admin time dealing with corporate clients who say they have never received the Zoom link. From conversations with many of them, this is not a case of them not looking in their spam/junk folder. The emails are being blocked by corporate mail filters. I end up sending their links by copying them from the Zoom interface and using my own email address to send them. This works -- but it’s extremely time consuming and tedious. Currently, I am having to manually send links to approximately 20% of registered participants.From my own experience, I know that Zoom is being used by spammers to invite me to meetings that I have never signed-up for. Presumably, it’s this usage which is causing the spammer reputation of Zoom’s emails and so causing them to be blocked by an increasing number of systems.An ideal fix to this would be to send emails using my own address. This could be achieved either

I am having issue with receiving OTP SMS. I have the call plan and phone plan, but I don’t have the 10DLC campaign. Do I need the campaign for receiving OTP SMS only? Else, what could be the issue preventing me from receiving SMS? 

I am the owner of my account (paid subscription) I need to be able access Admin and it won't let me 

Summary After upgrading from Webinars to Webinar Plus (Zoom Events), we lost critical API functionality for tracking which registration source each registrant came from. The Webinars API exposes tracking sources via a public endpoint, but the Zoom Events API has no equivalent endpoint, it does have tracking source but no way to retrieve these via API Background & Use Case We manage webinars/events for multiple employer groups. Each group has a dedicated landing page on our platform that displays upcoming events with a registration link specific to that group. Our backend dynamically pulls upcoming events and resolves the correct registration link per group so we can:Display the right link on each group’s page Track which group a registrant came from Report registration analytics per groupOur registrant base includes employees, spouses, dependents, and referred clients — they do not all share a company email domain, so Zoom’s built-in “Company” field aggregation does not work for ou

I have a user who created a recurring meeting on 7/1/2022 under her maiden name, she has since changed her last name and wants to delete this recurring meeting but cannot. We logged into the portal and she cannot find the meeting because of her new last name. Our Admin has access to her portal w/ maiden name but it only goes as far back as January of this year, how can we get rid of that meeting?

How long is a meeting kept once it is deleted.

I want to create a shared folder and give users access to it by user group, with permissions based on that user group for example:User Group A - Co-Owner User Group B - Collaborator User Group C - View OnlyThe shared folder should then appear for all users in the respective groups, with their access determined by the permissions assigned to the user group. Is this possible? If not, I’ve been mis-sold. 

We are trialing multiple HIPAA compliant AI note taking apps (We are a med practice). We can't use Zoom AI because we are looking for something more clinically robust with custom templates, treatment planning and other medical related features. So far we found Twofold Health to be best. Is anyone else using Twofold or other app with Zoom for telehealht?

Hello,I was trying to locate settings for Video Rendering Method option.All post are referencing  Advanced Video Settings. I can't locate it under video& effect setting or elsewhere in settings for zoom workplace.Please advice.

Hi, I use a new macbookpro with M3 Pro apple chip.Zoom Version: 5.15.7 (21404)When I try to install the Zoom update, above error code stops the installation.Anyone any idea?Thanks

Hello everybody! Need some help with my Zoom video converting. Today I recorded a meeting on my computer (locally), 2 files with the extension *.zoom were formed. One takes up 1.2 GB, the second - 8 MB. Usually I double-click on one of these files and everything is converted to mp4. But in this case, nothing happens. I tried to transfer everything to another computer and try to convert the video there - no changes. What should I do? Thanks for support.

During meetings, I regularly get two pop-ups and I see no way to get it to stop. I am on a Mac running the latest OS and client updates.The first pop-up happens periodically throughout meetings, even appearing on shared screens.”Turn On Reactions: Zoom.us has turned off Reaction effects….”Yet, o have reactions enabled, including gestures. All I can do is close the pop-up…which reappears shortly thereafter.The second one nags me whenever I am sharing my screen. It also pops up on the share sometimes, other times on my non-shared screen.”’zoom.us’ is Accessing your screen”When I tap that one, it opens a Mac OS system settings screen where Zoom is already selected as being allowed. Again…can’t get rid of it more than a coupla minutes and everything appears to be enabled.Any ideas how to get these to stop?!

How can I view a chat in a zoom recording