Holiday processing. Granular Holiday Groups for a small number of unique AR/IVRs? | Community
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New Member
Michael Crump
New Member
July 2, 2026
Question

Holiday processing. Granular Holiday Groups for a small number of unique AR/IVRs?

  • July 2, 2026
  • 1 reply
  • 25 views

We have approximately 6–10 public-facing Auto Receptionists (ARs). Each has unique business hours, closed hours, and holiday IVR logic.  

I'm evaluating whether Default Holiday Groups are the best long-term way to manage holiday call handling. Since each AR has unique holiday behavior, my thought is to create one Holiday Group per AR (or per unique holiday call flow).

My understanding of the workflow is:

  1. Create a Holiday Group.
  2. Add the applicable holidays to the group.
  3. Add the target Auto Receptionist to the group.
  4. Configure the Holiday Group's call handling (greeting/IVR).

Then, in future years, the only maintenance would be adding new holidays to the Holiday Group rather than recreating holiday call handling for each holiday.

Is that the intended design?

My biggest point of confusion is what actually causes the Holiday Group's holiday call handling to override the Auto Receptionist's own holiday settings. Is simply adding the AR as a target sufficient, or is there another configuration step required?

1 reply

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
July 5, 2026

hi ​@Michael Crump 

 

please see

Manage the Target tab

Set a default target that will apply to all extensions belonging to this target.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Phone System Management then Company Info.
  3. Click Account Settings.
  4. Click the Settings tab.
  5. Under Hours, to the right of Default holiday group, click Manage.
  6. Click the name of the group that you want to manage.
  7. Click the Targets tab.
  8. In the top-right corner, click Add Targets, then select from the following options:
    • Add Sites: Add sites to the Target tab.
    • Add Extensions: Add users, call queues, auto receptionists, common areas, and shared line groups to the Target tab.

After adding sites and/or extensions, they will appear in the Targets tab. By confirming, users, Zoom Rooms, call queues, auto receptionists, common areas, and shared line groups under the site(s) will automatically inherit this holiday group.

Changing business hours, holiday hours, and overflow settings

 

thanks,  eliot

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