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Newcomer
June 29, 2026
Question

2 digit input

hi all,

i am trying to capture 2 digit input using “collect Input” widget and input type as input capture. i am storing this info in a variable.

logs show correct dtmf getting detected but the condition widget always end up with condition “no match”.

i have tried both var type as integer and sting. for condition i have tried format a 22, “22” “2\2” but no luck.

 

any one experience with collecting 2 digit input?

i can get it to work fine if i use collect input type as menu but then i can only use 1 digit.

 

 

    1 reply

    Chris Holt
    Community Champion | Customer
    Community Champion | Customer
    July 1, 2026

    I’m going to ask why. How many options are you offering customers?

    From a customer experience perspective, once you get past 4 options you are losing the customer’s attention. 

    If you have that many options you’d be better off with either Intent Based Routing (new option for CC Flows), or even ZVA.

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