Live Transcript only works in the main room, not in breakout rooms (Zoom Workplace 7.1.0) | Community
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John Mike
New Member
June 30, 2026
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Live Transcript only works in the main room, not in breakout rooms (Zoom Workplace 7.1.0)

  • June 30, 2026
  • 2 replies
  • 15 views

Hi everyone,

I'm experiencing an issue with Zoom Workplace Desktop 7.1.0 (Windows).

Before updating, I was able to use Zoom's Live Transcript ("Show Captions" and "View Full Transcript") in both the main meeting room and breakout rooms. Since updating to version 7.1.0, the transcript only works in the main room. As soon as I join a breakout room, the transcript is no longer available, and I can't view or save it.

I'm a participant, and this has happened across multiple meetings with different hosts, so it doesn't appear to be specific to a single meeting or account.

Has anyone else experienced this issue? Is this a known bug in Zoom Workplace 7.1.0, or has transcript support in breakout rooms been changed intentionally? If there's a workaround, I'd really appreciate hearing about it.

Thanks!

    Best answer by Don.z

    Hello, ​@John Mike and ​@bstrelko! 

    Thank you for reporting this and for your patience. We apologize for the inconvenience this issue has caused. The product team is aware of the issue, and an internal ticket has already been filed for investigation. Based on the latest update, a fix is expected to be released in approximately 2.5 weeks.

    We appreciate your understanding and will share any further updates as they become available.

    2 replies

    bstrelko
    Community Champion | Customer
    bstrelko
    Community Champion | Customer
    July 1, 2026

    Looks like this was flagged in the community upon the release of 7.0.5:

     

    Looking at 7.0.5’s release notes, it does look like there was a fair amount of work done on Transcriptions. I wonder if this new ‘feature’ was by design or is something that Zoom’s not aware of. Have you spoken with Zoom support directly yet?
     

     

    D
    Community Manager
    Don.zAnswer
    Community Manager
    July 1, 2026

    Hello, ​@John Mike and ​@bstrelko! 

    Thank you for reporting this and for your patience. We apologize for the inconvenience this issue has caused. The product team is aware of the issue, and an internal ticket has already been filed for investigation. Based on the latest update, a fix is expected to be released in approximately 2.5 weeks.

    We appreciate your understanding and will share any further updates as they become available.

    bstrelko
    Community Champion | Customer
    bstrelko
    Community Champion | Customer
    July 1, 2026

    Awesome - thanks for the update, ​@Don.z !
    Another case for why a public-facing ‘Known Issues’ page maintained by Zoom is an excellent idea.

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