Products

I want to say that I don’t like the new, bubbly for a lack of better term, Emojis. They appeared when I restarted Zoom this morning. I think they are too cartoonish and childish looking. They are cartoonish to the level they are distracting to me and I find them annoying. So much so I found this forum just to complain about them. ;-)I’d much prefer the older ones. If there was a setting to allow someone to choose what they use, on our personal interface, I’d find that preferable to being locked into whatever set is presented in an update.

I would like to broadcast a movie that I own in my digital video library to a group with approximately 75 connected devices across dispersed locations. I have tried before but the people on the receiving end could not see or hear. I assumed it was a licensing issue, but reading on this forum I see it should be possible.  Please provide instructions so I can be sure it will work this time.  

We are slowly getting into Workspace Reservations, which we would like to use for shared rooms we use for workshops and desk places. A problem we have is, that when a room is already booked from 10:00 - 12:00 and another user wants to book it from 11-12:30, Zoom will change the reservation times to e.g. 12:00 - 13:30 on its own, trying to accommodate. And while you still have to confirm the booking, it’s rather easy to miss, that zoom changed the time and you actually aren’t booking the time slot you want. We have had “double booking” thanks to that.Is there any way to stop it from doing that or send a warning message at least?

Hi community,I am using the system today and encountered an error.Use case: Trying to download the monthly report. Steps taken: Clicked on "Report", then clicked the "Download" button. Error message: No error message pops up, but nothing happens. The screen just freezes. Please help me fix this. Thank you!

Hi🌈🌈🌈 I would just like to know how much it would cost me for a 90 minutes meeting for over 100 hosts in a Zoom meeting ❓ 

How do I turn on the background blur on zoom in web browser? I can’t use the zoom desktop app (whenever I try to download it tells me it’s not compatible with my computer) so I use the zoom in web browser by clicking the tiny text that says if it’s not working you can open the zoom meeting in the web browser instead of the app. I know how to turn on the background blur on the desktop app when it used to work on my computer but I can’t find how to turn it on within the web browser.

If you have deployed, or are thinking about deploying Zoom Virtual Agent then it is well worth enabling Quality Management for ZVA if you have a contact centre license.This brings your ZVA agents into scope for quality management & also includes auto scoring! Check out this short demo & think about the possibilities for evolving your virtual agent deployments. We are already using Auto QM ourselves to track how our virtual agents are performing & where customers are interacting with them in ways we weren’t anticipating. 

I am not getting my Zoom transcripts.  I go to Recordings & Transcripts>Transcripts and the list is empty I am using Zoom WorkPlace Pro.  I am the owner of the account and the only user. I believe that also makes me the administrator. I am not getting any error codes. I am using a Mac MiniI have record to cloud turned on under Settings>Cloud recording>Allow hosts to record the following to the cloudI have turned on Settings > Create Audio Transcript  under the section Advanced cloud recording settingI have waited days for a recording to be transcribedI have searched the Zoom Community and found people having the same problem in 2024.  

This is for one-on-one recording of a podcast.  I use a Samson Q2U; my guest last week was using a Blue Yeti mic.  My internet was from a Fibe Network.  My guest is a podcaster as well and records for his office.  The quality from his end was muddy, something that does not happen with him when he does his own episodes.  Can we review settings at my end to determine whether I have missed something.  Can we keep advice simple; not familiar with some of the settings and their meaning?  Would sending a sample of the recording help in providing an answer?  I have several recordings coming up soon and I want to make sure I get this situation resolved.  Thanks,Dave CunninghamThe Kingstonian Podcast

Hi all,We run a small transportation/booking team (airport taxi flat rate service) that operates 24/7 across multiple shifts, and we're trying to set up Workspace Reservation properly for our dispatch office.A few questions:Can Workspace Reservation handle overlapping shift schedules (e.g., day shift and night shift using the same desks/rooms at different hours)? Is there a way to reserve a workspace recurring on specific days only, without manually booking each week? Does the reservation system integrate with Zoom Rooms for quick huddles between dispatchers and drivers coordination calls?Any best practices from other teams running round-the-clock operations would be really helpful.Thanks in advance!P.S. — if anyone's curious what our setup looks like, we run Airport Taxi Toronto Flat Rate (airporttaxitorontoflatrate.com), a 24/7 flat-rate airport taxi and limo service in the GTA. 

I need to record a teacher at the front of a classroom and another session with a camera feed of a whiteboard. Each feed should occupy half of my screen. How can I do this?I selected the "Gallery View" option and disabled "Record Active Participant." Now I can see the feeds from both cameras on my screen, almost 50% full, but the recording still only shows one of the two feeds.

Hi. I've had a Zoom account for a couple years now. Most of the time it works fine. I use it most of the time for MEETINGS. Sometimes it will not open. I have not changed anything in permissions, settings, account and my internet connection is fine. It just does not open. Here's the weirdest part. When this happens, it will not allow me to CALL into meetings using my cell phone. It will say "that passcode does not exist." It will not allow me to visit the zoom website either. I've been using computers daily for 30+ years and this is hands down the oddest thing i've encountered. Attached are screen shots of the error codes. I've tried rebooting my computer....of course. It just doesn't work. What DOES work is turning off my computer for at least 8 hours....then it will work.....like nothing happened.I'm not typing in the link wrong, i'm not accidentally calling the wrong number....and my colleagues are able to get into the meetings....it's just me that cannot.This has happened to m

Hello Zoom Team,I am experiencing what appears to be a server-side Whiteboard data issue with my personal Zoom Workplace Basic account.SummaryUntil recently, my account contained more than 10 Zoom Whiteboards.Now only 2 boards remain:one board that I own and can edit; one shared board that is read-only.All other Whiteboards have disappeared.EnvironmentZoom Workplace Basic Personal Gmail account (not managed by any organization) Latest Zoom Workplace desktop client Same behavior in both the desktop application and the Zoom web portalTroubleshooting already completedI have already verified all of the following:Signed in to the correct Zoom account. Whiteboard worked previously with this same account. Updated Zoom Workplace to the latest version. Signed out and signed back in. Tested on both desktop and web. Trash is empty. Whiteboard no longer appears as a separate product in the application (only Message Boards are shown). https://app.zoom.us/wb/home redirects to the Zoom home page. htt

Hello, I got the zoom events plan and a problem is happening. When I test start the meeting and when I chat something and when I end the meeting, after that, when I go in to the management screen, And I can’t see the chats I can see how much chats send but I can’t see what is in the chat. Is this normal? Can’t I see the chats after the meeting in zoom events? Please help me out 

Where can I find "Specify a time range (days)", in the Zoom application to display ALL of my meetings for the next 10 months? I can't make changes in "Meetings" to the date range and, when directed to "Profile," there is no place to make a change.

Good MorningI used to be able to copy the invitation to meetings and then paste them in an email to sent to clients, however it’s not working that way anymore.  What changed?Thanks to anyone who responds!Ginny 

How do I stop Zoom from sending Meeting assets after a hearing.

Hi🌈🌈🌈 I would just like to know how much it would cost me for a 90 minutes meeting for over 100 hosts in a Zoom meeting ❓ 

Dear Zoom Support, I am a licensed paid Zoom host, and I am experiencing a serious issue with annotation tools on the Android app. I no longer have access to the Text (T) tool or the full set of 12 colours when annotating while sharing my screen. My annotation options are now limited to Pencil, Spotlight, Pen, Highlighter, Line, Rectangle, Oval, Undo, Redo, Clear, and only 5 colours (yellow, green, red, blue, black). This happens on both my Samsung Galaxy Tab A9 and Samsung Galaxy A73 phone. I have already tried uninstalling and reinstalling Zoom, but the issue remains. Strangely, my students still have access to the Text tool and more colours on their devices, while I do not, even though I am the paying licensed host.  This problem makes it very difficult to run my classes, as I rely on annotating shared documents (not the whiteboard). Please can you confirm if this is a bug or an intentional change to mobile annotation tools? If it is inte

Lately, whenever I start Zoom on a Windows 11 machine, it immediately opens my web browser to a Zoom shopping cart page, with Zoom Workplace Pro already in the shopping cart.  I have no interest in that product, nor in any product that is continually shoved down my throat.  I understand if you want to ASK me ONCE if I’d like to upgrade.  But to repeatedly open a shopping cart with a product already loaded into it without the user’s request or permission is really obnoxious.  How can I keep this from happening?