Zoom is not creating transcripts | Community
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Explorer
January 8, 2026
Question

Zoom is not creating transcripts

  • January 8, 2026
  • 1 reply
  • 34 views
I am not getting my Zoom transcripts.  I go to Recordings & Transcripts>Transcripts and the list is empty 
  • I am using Zoom WorkPlace Pro.  I am the owner of the account and the only user. 
  • I believe that also makes me the administrator. 
  • I am not getting any error codes. 
  • I am using a Mac Mini
  • I have record to cloud turned on under Settings>Cloud recording>Allow hosts to record the following to the cloud
  • I have turned on Settings > Create Audio Transcript  under the section Advanced cloud recording setting
  • I have waited days for a recording to be transcribed
  • I have searched the Zoom Community and found people having the same problem in 2024.  

1 reply

jrmagno
Employee
Employee
January 8, 2026

Hi JanfromEarth,

 

Log in to your web portal > Account Management> Recording & Transcript> General> Cloud recording> create audio transcript and make sure to click the lock icon.

 

Also, Make sure to enable this setting as well. Account Management> Recording & Transcript> General> Cloud recording>  Allow users to retain, access,and manage transcripts generated by AI Companion features for use by other AI Companion services.