Auto Quality Management for Zoom Virtual Agent - Yes please!

If you have deployed, or are thinking about deploying Zoom Virtual Agent then it is well worth enabling Quality Management for ZVA if you have a contact centre license.

This brings your ZVA agents into scope for quality management & also includes auto scoring! Check out this short demo & think about the possibilities for evolving your virtual agent deployments. We are already using Auto QM ourselves to track how our virtual agents are performing & where customers are interacting with them in ways we weren’t anticipating.