Whiteboard library disappeared from my Zoom Basic account – backend API returns only 2 boards

Hello Zoom Team,

I am experiencing what appears to be a server-side Whiteboard data issue with my personal Zoom Workplace Basic account.

Summary

Until recently, my account contained more than 10 Zoom Whiteboards.

Now only 2 boards remain:

• one board that I own and can edit;
• one shared board that is read-only.

All other Whiteboards have disappeared.

Environment

• Zoom Workplace Basic
• Personal Gmail account (not managed by any organization)
• Latest Zoom Workplace desktop client
• Same behavior in both the desktop application and the Zoom web portal

Troubleshooting already completed

I have already verified all of the following:

• Signed in to the correct Zoom account.
• Whiteboard worked previously with this same account.
• Updated Zoom Workplace to the latest version.
• Signed out and signed back in.
• Tested on both desktop and web.
• Trash is empty.
• Whiteboard no longer appears as a separate product in the application (only Message Boards are shown).
• https://app.zoom.us/wb/home redirects to the Zoom home page.
• https://zoom.us/wb#/mine opens correctly but displays only two boards.

Technical investigation

I inspected the network requests using the browser Developer Tools.

The Mine endpoint returns:

{
  "recordsTotal": 2,
  "pageSize": 15
}

and the response contains only the two boards currently visible in the interface.

This indicates that the backend API itself returns only two Whiteboards, so this does not appear to be a desktop client or browser issue.

Additionally, another API endpoint (recent) still returns references to additional Whiteboard-related items that are not present in the Mine library. This suggests there may be an inconsistency between the Whiteboard index and the stored documents.

Request

Could you please investigate my account on the server side and verify:

1. Whether my missing Whiteboards still exist in your backend storage.
2. Whether my Whiteboard library/index has become corrupted.
3. Whether my account was affected by a Whiteboard migration or provisioning issue.
4. Whether the missing Whiteboards can be restored.

Please note that I am not requesting client troubleshooting (cache clearing, reinstalling the application, etc.).

The backend API itself reports:

recordsTotal = 2

which strongly suggests this is a server-side account or data issue rather than a problem with the Zoom client.

I can provide:

• screenshots,
• browser Developer Tools logs,
• API responses,
• and any additional information required.

Additional information:
I performed a backend API inspection using the browser Developer Tools. The Whiteboard "Mine" endpoint returns recordsTotal = 2, matching exactly what the UI displays. Therefore, this is not a UI rendering issue. It appears that my account's Whiteboard library itself contains only two records, despite previously having more than ten boards. Could this be escalated to the Whiteboard engineering team for investigation?

Thank you for your assistance.

Best regards,

Myroslav Mazur