Zoom keeps opening a shopping cart | Community
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Newcomer
March 29, 2026
Question

Zoom keeps opening a shopping cart

  • March 29, 2026
  • 2 replies
  • 62 views

Lately, whenever I start Zoom on a Windows 11 machine, it immediately opens my web browser to a Zoom shopping cart page, with Zoom Workplace Pro already in the shopping cart.  I have no interest in that product, nor in any product that is continually shoved down my throat.  I understand if you want to ASK me ONCE if I’d like to upgrade.  But to repeatedly open a shopping cart with a product already loaded into it without the user’s request or permission is really obnoxious.  How can I keep this from happening?

    2 replies

    ExpertswhoJohn
    Community Super Champion | Customer
    Community Super Champion | Customer
    March 30, 2026

    hi ​@Alan Silverblatt ,

    I am sorry you are getting that all the time. Zoom wants you to upgrade, they are doing a push at the moment. Consdiering what poeple pay for their mobiles phones, I think zoom is great value for money.

    There sort of nags are everywhere now, when you are getting a product for free.

    Please like and mark as the solution if this helps

    All the best

     

    John Drinkwater

    Zoom Community Super Champion.

    Zoom Developer Champion

    Community Champions are not paid to provide this support and have no access to customer settings or data. I am not personally an employee of Zoom

     

    Newcomer
    March 30, 2026

    No, John, this does not help.  The issue isn’t whether or not Zoom is a “great value for money” - it’s the obnoxiousness and presumptiousness of repeatedly interrupting me with a pre-loaded shopping cart, and there being no apparent way to stop it.  You wouldn’t appreciate it either if you were in a store that invited the public in to view their free display of something, and a clerk kept following you around and asking for your credit card so they could charge you for something that you hadn’t even looked at and had no intention of buying.  I don’t mind someone asking, what I mind (and I don’t think I’m alone in this) is them not taking no for an answer and continuing to pester me.

    ExpertswhoJohn
    Community Super Champion | Customer
    Community Super Champion | Customer
    March 30, 2026

    Hi ​@Alan Silverblatt ,

    I agree. To ask you once is ok, but to be on repeat is too much.

    Please like and mark as the solution if this helps

    All the best

     

    John Drinkwater

    Zoom Community Super Champion.

    Zoom Developer Champion

    Community Champions are not paid to provide this support and have no access to customer settings or data. I am not personally an employee of Zoom