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I just created my schedules today and the links worked earlier, now every single one of them returns this message when trying to go to the scheduler page. Anyone else having this issue?

 ⚫️ Process to test AIC 3.0 and transition your current agent to AIC 3.0:Duplicate your existing agent Ensure the ZVA 3.0 toggle is enabled on the cloned agent Run test scenarios in preview to confirm expected behavior (Optional) Once validated, go to your production agent and scroll down to the bottom of the page to find the traffic splitting setting (Optional) Start by routing 10% of traffic to the cloned agent with ZVA 3.0 enabled, 90% of traffic to your existing agent. (Optional) Monitor containment rate, resolution rate, and surveys to identify any adjustments needed in the ZVA 3.0 agent. Make adjustments and publish the AIC 3.0 agent. Gradually increase the traffic routing until you are ready to enable ZVA 3.0 on your production agent. Once you are at 100% of traffic on the AIC 3.0 agent, then you can go back to the AIC 2.0 original version, turn on AIC 3.0 and 100% of traffic on the slider. Delete the test agent.  ⚫️ Why did we launch AIC 3.0 or what is different? Read this: htt

Hi Zoom Community,Wondering if anyone else is running into this glitch.Today (06.09.25), I noticed that my chat options changed unexpectedly during a Zoom session. Behind the scenes, all of my meeting settings allow participants to chat publicly and privately (host only, everyone, and individual participants). However, as soon as someone else joined my meeting, the private chat options disappeared. The only option available was to chat with everyone.I double-checked my Zoom settings—everything is enabled to allow full chat functionality. To troubleshoot, I set up a test session and had someone join. As soon as they entered the room, the same thing happened: chat instantly defaulted to “Everyone” only, and all private chat options were removed.Private messaging is a key part of how I facilitate training sessions, so this is a major disruption.Is anyone else experiencing this issue? Would love to know if there’s a fix or if this is a known bug.Thanks in advance,Lenore

Hi, I have a support ticket open regarding this but I figured I’d ask here as well.I have an elevator phone that’s using a cell line to call a hard phone in my Zoom tenant. The caller ID is showing up as “Potential Risk”. I understand that this is often due to it being marked as spam in the various spam databases queried by carriers, including Zoom, and there’s not much I can do since I don’t own the calling number. I’m working with the party that owns it but it’s a slow process. I’m curious if there’s anything I can do within my Zoom tenant to ignore these calls being marked as spam? Instead of showing up as “Potential Risk” I would like them to show up either as their caller ID or a contact name. I’ve tried making a contact on the called phone and it didn’t seem to help. I’m not even entirely sure where these calls are getting marked, I can’t find any mention of “Potential Risk” in Zoom’s knowledge base so it may be another carrier overwriting the caller ID.Thanks

There are two of us in two different countries who need full access to our Zoom meetings Pro account. But when we get a security request for a code, we are unable to comply due to security code being sent by email when we have a different email or no email client on the Zoom computer. What is the solution to this problem?

how do i disable the spelling and grammar checking in the latest version of Zoom workplace chat? I do not have any OS settings enabled and I have even gone so far as to disable spell checking and grammar checking in MS Edge, Brave and via GPO and yet it still persists in Zoom. There are no Zoom settings available to turn it offedit: spelling  

Since the last update, I can no longer see any of my recurring, anytime meetings under the meeting tab. Does anyone know how I can access them in the desktop client or is this another thing that I must do from the browser?

If your IT team wants to understand the Zoom Marketplace connector for Sharepoint and Zoom Virtual Agent, below you will find common questions and best practices. Link the to connector is here. 1. How Authentication and Permissions WorkWhen you connect SharePoint as a knowledge base source in Zoom Virtual Agent, the integration uses OAuth authentication. This means: The SharePoint account used during authentication authorizes the connection between Zoom and Microsoft 365. The Virtual Agent does not gain elevated or independent permissions — it can only access content that the authenticated account has permission to view. In other words, the Virtual Agent “inherits” the same access rights as the SharePoint account used to establish the connection. This design ensures that SharePoint’s native access controls remain fully enforced. If a document or site is restricted for that account, the Virtual Agent will not be able to retrieve or surface it. 2. Restricting Access to Specific Sites

Breakout rooms - next session gives 3 options:Assign automaticallyAssign manuallyLet participants choose roomI want a 4th option:Copy breakout room in progress Reason: I have a meeting with 2 people in each room.I want to keep the first person in the same room, and move the second person to the next room.I don’t want to manually, have to add the first person to each room. New option: Copy breakout room in progress  

Zoomのウェビナー機能を使用して、企業説明会を実施しました。当ウェビナーではホスト以外にも複数の社員がパネリストとして登壇して企業説明会を実施しました。ホストが画面共有をしながら説明を行ったのですが、他のパネリストのカメラがONの状態になっていたにも関わらず、一般参加者の画面の方でパネリストのカメラが表示されず、ホストのカメラと画面共有されている画面のみ映っている状態となりました。画面共有をOFFにすると他のパネリストのカメラも表示されるものの、再びホストが画面共有を行うと、パネリストのカメラが表示されなくなってしまいます。こちらの原因をお伺いできますでしょうか。 

Hi - I have been creating polls since June 2025 and every time, I add a poll as “save as webinar poll.”  Just today, that option is no longer there.  Has anyone else experienced this?  And how do I save as a webinar poll?!  Thank you!! 

I'm trying use Facebook Live or Zoom Live and I do not have option on my Zoom. Why?

How do i join public zoom meetings based on what topics im interested in such as books, meditation, supernatural, science, cooking, and anything else? i am trying to find out how to join the public events calendar to get meeting id for the different topics i want to chat about. how do i get these codes?

I’m trying to save an Excel sheet in My Docs, but when I do, it saves as ‘Sheet 1’ instead of the name I gave it. How can I change the file name so it saves correctly?

Lately, whenever I start Zoom on a Windows 11 machine, it immediately opens my web browser to a Zoom shopping cart page, with Zoom Workplace Pro already in the shopping cart.  I have no interest in that product, nor in any product that is continually shoved down my throat.  I understand if you want to ASK me ONCE if I’d like to upgrade.  But to repeatedly open a shopping cart with a product already loaded into it without the user’s request or permission is really obnoxious.  How can I keep this from happening?

The Auto-Generated Closed captions are a very useful tool on meetings, and I know that we have the ability to save the transcripts. I would like to see an option to automatically save the transcript of meetings, differentiated based on whether I am a participant or host. Or at least a prompt. As it currently stands if I forget to save the transcript before I leave a meeting there is no way to recover it.  Tyler

We use Zoom Webinars a lot. Attendees report tend to include several duplicates names. That is why we used Participants Reports (with the boxes for “Export with meeting data” and “Show unique users” checked) to get a report without duplicates names. Not any more. Recently we noticed that Participants Reports is generating duplicates as well although not as many as in the Attendees Report. How can we eliminate duplicates in Participants Reports?

Recently we noticed that the follow up email for webinars attendees does not reflect the updates made. We conduct many webinars and update the follow up email for attendees. Recently we found that even though the preview email sent to myself is updated, the email that attendees receive does not reflect the changes and is outdated. This is a major concern for us and generates misinformation among our attendees because, for example, we tell them in the webinar that they will receive certain information, change the follow up email to include it, verify the changes with a preview email sent to myself BUT then attendees do not receive the information. Please, what can be done to correct this terrible malfunction?

New zoom phone set up recently not working for and from Canada phones.

Zoom crashes immediately when I open it after updating my Mac to macOS Tahoe 26.0.1. So sad. I have tried several versions of Zoom, but all the ways I tried cannot work,  is there any solution?

I have been using Zoom for a few years. Everything was good until apparently, there were some updates and all of a sudden, everything seems to be scrambled. I can get into my account but when I click on settings, my virtual backgrounds are gone and there is nothing to click to get them back. I use Linux Mint 22.2. Is there any suggestions as to how to get back on track?  

I am inviting external users to a channel and they receive the invite in their email. They accept the invite, it reflects that they joined completely fine on my end with the channel message telling me so.However, at least on Android from what I can currently reproduce, they will see the channel come up under the “All” tab in Chat, and then when tapped, it will say “Unable to join” and disappear. They can tap “Channels” and it works fine there. If someone that is currently in the channel messages anything, it will then reappear in “All” and function completely fine.Does anyone else experience this? I’ve tested myself across multiple accounts and different ways of adding and reinstalling the app on Android.Tested device info: Android 16, Zoom v7.0.5.

Hi, I've recorded a meeting where we activated live transcription. It worked fine But now, when I'm going over the recording, I can see both image and sound, but not the transcription Is possible to include it in the recording? Thanks in advance

My Zoom meeting did not record on my computer.  I was not aware I had to download the Zoom Workplace app to do this. I've been hosting meetings from my browser for YEARS, and my settings were set to "Automatically  record  meeting  on  the  local  computer" (which did NOT do anything at all!)Since the process has changed, there needs to be a WARNING MESSAGE that appears before we choose "Join From Browser"!!  The lack of this warning has caused me to lose recordings of two very important meetings!  It needs to say "Automatic local recording won’t run if you host from the browser.  Local recording requires hosting from the Zoom Workplace desktop app." I have submitted this feedback to Zoom, and I wanted to warn everyone here so you don’t lost important recordings like I did! 

Version 6.7.8.  Last Wednesday, all was fine.  Today, less than a week later, I find myself unable to move participant thumbnails around at all anymore.  I’ve always put the speaker directly beneath my laptop camera so I appear to be looking at the speaker, instead of off to the side like I’m paying attention to something else.  A small thing, but I find it offputting so I don’t do it to my meeting participants.   I’ve been using this feature since I started using Zoom during the pandemic, and until today it’s worked fine.  Only options I can see are ‘canned’ sorting arrangements, no provision for turning arrangements off and leaving me to manually arrange participant windows.  How do I get this feature back to working again?