Controlling whether or not calls show up as spam

Hi, 

I have a support ticket open regarding this but I figured I’d ask here as well.

I have an elevator phone that’s using a cell line to call a hard phone in my Zoom tenant. The caller ID is showing up as “Potential Risk”. I understand that this is often due to it being marked as spam in the various spam databases queried by carriers, including Zoom, and there’s not much I can do since I don’t own the calling number. I’m working with the party that owns it but it’s a slow process. 

I’m curious if there’s anything I can do within my Zoom tenant to ignore these calls being marked as spam? Instead of showing up as “Potential Risk” I would like them to show up either as their caller ID or a contact name. I’ve tried making a contact on the called phone and it didn’t seem to help. I’m not even entirely sure where these calls are getting marked, I can’t find any mention of “Potential Risk” in Zoom’s knowledge base so it may be another carrier overwriting the caller ID.

Thanks