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I only use Zoom for a yoga class. Recently bought a new iPad and now when I log in my picture only shows head and shoulders no matter how far away I sit. My yoga teacher needs to see all of me. I’m sure it’s something simple but am not techy and am 74 years old. Any help would be much appreciated.

I’m encountering an issue with Zoom  and my Plantronics Bluetooth headset for audio and microphone use. The headset works perfectly with other applications like Google Meet, You Tube, etc so I believe the device itself is functioning properly.Here’s what I’ve tried so far:Reviewed and followed all relevant Zoom support articlesChecked audio settings within Zoom and selected the correct input/output deviceVerified that the headset is connected and set as the default in the system audio settingsUninstalled, Installed, Restarted Zoom and my computerI show the green bars when conducting the testing but I cannot hear the sound or recordingSystem: Window 11PC: Lenovo ThinkpadDespite this, Zoom does not play or capture audio through the headset.Do you have any additional troubleshooting steps or suggestions? Any support would be greatly appreciated.

Hi team, I have a recorded meeting from about a month ago that I’m trying to watch now, but it shows as expired. Is there any way we can recover or access the recording, please?

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I run a registered charity globally and I have a zoom licence, however we are growing and having drop ins around the country, could I have more than one user (i.e I have 5 or so employees) could I get them to schedule zoom meeting throughout the week in other locations at different times?  For example Ben in London might benefit from a Zoom drop in on a Thursday evening…..

We have two meetings rooms with Zoom Rooms licenses and Logitech Rally Bar & Tap IP. Both rooms are the exact same hardware, firmware, OS.The issue:When joining a Teams meeting, via the calendar invite or ad-hoc meeting the MS Teams app launches.  One room joins automatically however the second room does not.It  requires to click on “Join now”.Why would one room join automatically while the second rooms doesn’t.Zoom Rooms settings are set the same for both rooms (from what I compared). Same Teams meeting. Thanks 

My cursor keeps disappearing while using Zoom - I heard it might be due to a Microsoft update, but how do I fix it? It's a pain in the neck to not be able to use my mouse! I can't figure out what version of Zoom I have. I have an Asus laptop with high specs. When I go to "update management" where it's supposed to tell me if there are updates to be done, it says "no data".

We closed our account with Zoom last November (2025) and the domains were not released. Now I need to release the domains in a closed account but that has to be done with support on the line. I can’t contact support because the account is closed. The chat bot can’t help, and tells me to contact support. When I call support I’m told there is no phone support on the account. I’m in a vicious circle here.  How does one contact support without an active account? 

Hello, I need help understanding why our meeting couldn’t be summarized due to an insufficient transcript. We've used this feature many times before, but this time it didn’t work, and I’m not sure why. Does anyone know how to contact Zoom support?

Internet is consistently unstable when connecting to Zoom. 

I've been having a really frustrating issue with Zoom lately where my audio cuts out for a few seconds randomly during calls. It happens maybe 2-3 times per call and my internet connection is completely stable during these drops. I have tried this by changing the internet as well but the issue remain same.I've already tried switching between my laptop's built-in mic and an external USB mic but the issue happens with both. My Zoom app is fully updated too.Has anyone experienced this and found a fix? It's becoming really embarrassing during work calls!

After extensive research across the Zoom Apps SDK, Meeting SDK, Plugin SDK, REST API, and webhooks, I cannot find a reliable way for a host or authorised application to match a participant in a meeting or webinar to their verified identity.Full disclosure: I have found one way to do this in my events, but it would not work for most people.We can see a participant’s screen name, but that name can be changed and easily copied. We may receive meeting-specific participant identifiers, but these generally identify a connection or session—not necessarily the person’s Zoom account or the approved registrant we expected to attend.There is an API that can request a participant’s email address, but this requires consent during the meeting and can feel intrusive. It also does not provide a dependable method of verifying someone before admitting them from the Waiting Room.I completely understand why privacy is central to Zoom’s approach. Participants should not have personal information exposed to

I set my zoom background to a solid color (purple) and now I cannot change it back to "none." I can't even find the way I set it to purple in the first place. I only have the option to choose an image, none or blurred. When I choose an image it does update my background but if I go back to "none" it goes back to the purple. I've updated and restarted, deleted the app and re-downloaded. Any suggestions would be so appreciated.

On new layout, there is no button to go straight to your meeting list - surely this is the main function of Zoom?  From the main screen, no ‘meetings’ option.  When you click on ‘Meet’, you can ‘join’ or ‘host’, no option to view your meetings or schedule a meeting.  Truly bizarre, what is Zoom doing?  You have a ‘Meetings’ option under the ‘Products’, ‘Popular’ menu, this gives you purchase prices - I am already logged in, so obviously not what I need.  But now there is a ‘Meetings’ button up top, let’s click it.  Nope, just the prices again.  Ok, let’s go over to the top right, click on the ‘9dots’, Meetings is in that menu, could it be the right ‘Meetings’? - there you go, there’s my list of meetings.  Honestly lads, once a customer is signed in, it is not appropriate to hide necessary functionality behind sales tactics, product and price lists, support options.  What we need to see is our ‘Meetings’.

The help/instructions to use dual monitors do not match what I see on my end.  There is no "General" under my profile it is located on the left side and the "Use Dual Monitors" is not listed as a function.  How can I change the settings to be able to use dual monitors?

How do i remove Fireflies ai transcription bot from my zoom account? I cannot find where it is located.

I consider myself experienced with Zoom ... I use it DAILY and usually use MMHMM camera with it... well now I can't get rid of this virtual background to save my life. I have recorded a video showing that there is NO virtual background selected.. I really really need help because I am struggling teaching with it because I can no longer use mmhmm... help! Thank you! https://www.loom.com/share/b0da8eadc0e34a1fad511f829a727ba3

I was recording [well I think I was] a Conference today - 5hrs & I am unsure if I clicked Cloud or Local for the recording. It didn't ask me what folder or place to put the recording & didn't really think much of it [I haven't recorded before]. How do I find the recording? All help would be appreciated as this recording is supposed to go our World Wide... HELP!!!!!

My wife has been part of a weekday morning Zoom for some time now,  and has always had an issue where the meeting host often plays music at the start of the meeting.  The sound quality of the host's song audio is really poor, to where you can sometimes barely hear the songs.  However, there's absolutely no issue with his microphone when talking, even over the music. There are sometimes hundreds of others on this same meeting, none of whom seem to express any issue with the music from the host.  I've gone and switched laptops for her and get the same result.  I've turned off signal processing in Zoom Settings. (no change).  I've tinkered with other settings on the laptop, improved the wi-fi reception, etc.  I can't believe she's the only one having this issue if you were to say it may be from the Host's side.

Hi everyone, Has something changed on Zoom within the last few days?I used to open Zoom and was able to see my meeting on the left of the opening page with the "copy invitation on the right"That has now disappeared ?Thank you all for any guidance you an give, Marcy 

Hey everyone,I recently upgraded to a new laptop from Techyest for remote work and ever since the switch I've been noticing that my Zoom video quality drops during longer calls, especially when screen sharing. My internet connection is stable and other apps work fine.I've already tried lowering the video resolution in Zoom settings but the issue persists. Could this be a driver issue or a Zoom setting I'm missing?Would love to hear if anyone else has experienced this after switching to a new machine!

Zoom recently changed how the automatic thumbnails show up when you trim a video recording. The instructions say to click the pen icon next to the video thumbnail and a metadata panel should open on the right side of the screen with an option to edit thumbnails.But when I click the pen icon no metadata panel shows up on the right side of the screen and no option for thumbnails. I tried this on Safari, Firefox and Chrome and it does not work on any browser. How can I edit the thumbmail for my video recording after I trim the recording?? 

Zoom Workplace recently updated to version 7.0.5 and while some of the unwanted changes were easy to fix - I don’t use a touchscreen computer, so defaulting to fat-finger mode instead of compact layout is frustrating - there is one thing that I cannot find a setting for and the manual steps to undo it every single time are also not user-friendly. That being when I paste URLs now, rather than simply becoming a link the URL is replaced with the pre-fetched title of the destination web page. If I wanted to do this, there is already a button to make “custom” links. Undoing it every time I paste a URL - so the recipient can easily see the URL, as well as the page title if they have exercised their user choice to enable link previews - is a completely unnecessary extra few clicks on a hovering toolbar that frequently jumps away as I’m about to click on it. The fact it doesn’t remember that I’ve set it to “link” is incredibly frustrating. Also, with the ever-increasing risks of phishing, hidi

Currently using Arch Linux with Wayland.  With the latest zoom installed (6.6.0), using pipewire for sharing.  The first time I try to share a screen or window, it works fine.  If I stop sharing and try to share again, it only shares a completely black window or screen.  Immediately after I stop sharing the first time, I get the following messages in ~/.zoom/logs/zoom_stdout_stderr.log*** pw_stream_set_active called from wrong context, check thread and locking: Operation not permitted *** impl_ext_end_proxy called from wrong context, check thread and locking: Operation not permitted 'this->recurse > 0' failed at ../pipewire/src/pipewire/thread-loop.c:62 do_unlock()I cannot figure out if this is a zoom problem or a pipewire problem.Everything works fine in X11.

I am using a tablet computer running Android 15  to run zoom as a telehealth device in-clinic with fully kiosk single app to lock down only zoom (this issue occurs without the kiosk app as well, I just wanted to illustrate the use-case.)  The whole system hinges on the ability for us to send the email link to the tablet’s email address and to be able to access that link within zoom’s email function.  The issue is when we have the zoom app running all day after about 4-6 hours we’ll get the message “your email isn’t connected.  This can happen if you changed your password or need to authenticate again.  Please reconnect.” I’ll try the reconnect and I still get the message.  Then I close the app and reopen it, the message goes away and the connection works.  I realized that I don’t need to reconnect at all and if I just restart zoom the message goes away and the connection is restored.The issue is that I'm trying to run this as a kiosk app and it’s really difficult to restart the app whe