Release domains from closed account | Community
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Explorer
September 2, 2026
Question

Release domains from closed account

  • September 2, 2026
  • 2 replies
  • 50 views

We closed our account with Zoom last November (2025) and the domains were not released. Now I need to release the domains in a closed account but that has to be done with support on the line. I can’t contact support because the account is closed. The chat bot can’t help, and tells me to contact support. When I call support I’m told there is no phone support on the account. I’m in a vicious circle here. 

 

How does one contact support without an active account?
 

    2 replies

    Eliot
    Community Super Champion | Partner
    Community Super Champion | Partner
    September 6, 2026

    hi ​@Chuck Williamson 

    Sorry you are having this issue.

    Is your issue with an associated domain or a vanity URL?

    If you still have contact information for your old Zoom account team, I suggest calling your old AE or SE for help.

    Getting started with associated domains

    Advanced Associated Domain configurations

    Guidelines for Vanity URL requests

    Support for closed accounts is very limited.

    Using Zoom Support resources

     

    thanks,  eliot

    Explorer
    September 16, 2026

    I’ve emailed my old account rep, but haven’t received a response. What is the next step? I really think this could be resolved very quickly if I could just create a ticket with zoom or have a brief phone call. Perhaps I should involve our legal department?