Support after cancelling account

I cancelled our companies phone service with Zoom in November of 2025. I just learned that our domains are still claimed at Zoom. I tried calling support, but was told that we don’t have phone support - fair enough. I tried chat support but was told this can’t be handled through chat support, I need to call phone support. I’ve been going in circles.

I tried emailing my old account rep, but have received no response. 

What does someone have to do to get the domains released? Sue Zoom?

Hello ​@Chuck Williamson,

Thanks for reaching out. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.