Products

Running Zoom version Version: 7.0.0 (77593) on MacOS Sonoma. I cannot see things in dark mode but Zoom now defaults to dark mode and setting the mode to light using Settings/General and clicking on the light option does not work.I have verified that I have light setting in both the main zoom desktop and in individual meeting settings and it persists in displaying as Dark mode!How do I get it back to readable/viewable in the comfortable light mode?

Hi there. I am trying to login in to our business account using the regular email address that we always use for admin privileges. However, when I type in the email address and click 'NEXT', a message shows up in red letters saying, "Having trouble signing in with this email. Please sign in with a different account or create a free account." I am using the account we have always used and nothing has changed on our end. And since I can't login with that email/account I can't access SUPPORT because free accounts (like the one I'm using right now to post this) doesn't allow me to contact support. WOW. Here is a screenshot of what I'm seeing: VIEW IMAGE

IssueThe end user cannot utilize their webcam on a few Windows 10 systems with Zoom v6 installed. The issue is occurring on 2+ systems in our environment. When they try to start a meeting, they receive the following error:Cannot start videoFailed to start the video camera. Please select another video camera in Settings. Troubleshooting performedCamera works fine in Windows, Google Hangouts, Slack, etc.Downgrading to Zoom v5 works fineQuestionsDoes Zoom have a solution to reset privacy settings and/or an updated version of v6 that will work? This issue appears to be true for all v6 versions we've tested.Any other suggestions would be appreciated, aside from upgrading to Windows 11, as we shouldn't use a hammer to fix this issue.

I recorded my meeting to my laptop and it converted.  However. during the playback the video does not play in conjunction with the audio.  For example:I was showing a basketball clip and was narrating the action but the audio did not match what was shown on the screen during the meeting. The audio stated, and here we see the ball is tipped but the video is motionless. Thanks for any suggestions.

Yealink MeetingBar A40 is incorrectly offered Zoom Rooms 7.2.0 (10762) …...auf unserer MeetingBar A40 wird uns im ZDM Portal die falsche Update Version der  Appliance angezeigt richtig wäre 7.2.0 (4857).Wie kann ich das ändern  ?

I’ve just gotten started with the Zoom and after about four personal calls to friends, the account was suspended and no reason given. Anyone else know why? These were casual conversations with friends.

Been chatting with the BOT today and they took me thru all the steps to confirm the Webinar account and my right to schedule but ran out of suggestions. Seems there was a change to icons that is not working.

Description:In the new Zoom Workplace whiteboard, when I type Traditional Chinese characters in the text box and press Enter to confirm, some of these traditional characters will disappear automatically. Simplified Chinese works perfectly.This bug affects my online Chinese teaching for Hong Kong and Macau students.Steps to reproduce:1. Open Zoom Workplace whiteboard2. Add a text box3. Input some Traditional Chinese characters4. Press Enter → some characters vanishAttached screenshot shows the problem. Please fix this encoding bug.

I have searched and cannot the answer.I have auto-framing disabled in my settings. I have it disabled in the meetings. And still the camera moves all the time.I have a HP Omnibook X Flip Laptop, Windows 11, Zoom 7.2.1

After updating Zoom Workplace to version 7.2.2 on my Macbook Pro with Sequoia, the iPhone Screen Share option via Airplay is not showing the Zoom-Device Name. I’ve signed out.Quit applications.Restarted the computer.Any other Macbook Pro users having this issue?

Bonjour , J’ai souscrit une licence Zoom workplace pro pour une association .Je souhaite permettre à une autre personne d ‘ utiliser le compte de notre association sans me demander systématiquement l’ autorisation . Elle planifiera les réunions , invitera les personnes concernées Personnellement je n’utilise pas Zoom , je paiement simplement l’abonnement annuel . La différence entre utilisateur , gestionnaire et administrateur n’est pas très claire . Avez vous une solution ? Merci  

Some team members would like to receive email notifications when an SMS comes in.Is this possible? If yes - how can we set that up? If no - what alternative is there?  

We are trying to update the incoming email message with ServiceNow ticket number. When the email session is completed for the day and if the user reach back later, we parse the incoming email to serach for the INC1234567*****, and open the existing incident instead of creating a new incident. Is there a way to update the incoming message> I tried using this script, but it is not working.async function main() {  const body = var_get()["global_system.Engagement.body"] + "<br><font size='1'>" + var_get()["global_custom.servicenow.incidentID"] + "*****</font>"  global_var_set("global_system.Engagement.body", body);} 

The window that informs users about the note taking option that opens up on the top right at the beginning of a meeting obscures the screen settings. So one has to wait for that to disappear before one can change the screen settings. I find it annoying, especially if internet speed is slow.  I have tried to navigate the “give feedback” filepath but have been unable to give feedback.  Perhaps someone esle who reads this and has the same issue can send in feedback.  Thanks. 

When I try to record my two hour class, ZOOM will not record it to the cloud. All my settings are correct and confirm this is what should happen. If I do a short one minute test video, everything happens as it should.  There is no storage bar on my recordings page, and I have no recordings in the trash, so storage should be fine.  How can I fix this. My IT admin shrugs its shoulders and sent me here.  

HI, I’m trying to download a csv of all zoom session links in a zoom event. I have published the event and I can go to each event by following the group link and find individual links by starting the zoom rooms, but there must be an easier way to do this? Any help would be most welcome.I’m trying to create an export so I can match those zoom links with a conference platform I have elsewhere.Alos, what difference does it make if it is one hub or another?Thanks, Amanda

During our webinars we often have ~10 Panelist’s and 500+ attendees. We regularly see 100+ questions come in through the typed-in Q & A.How are other Zoom Webinars users going about “Assigning” or “Claiming” questions to specific Panelists so that each Panelist can see that a question is being worked on, and multiple Panelists do not try and answer the same question?

Hi Zoom Support / Community,I need assistance setting up a co-host moderation workflow during meetings where participant chat is restricted.Current Account & Meeting Configuration:Account Type: Zoom Workplace Business License (300 Participants) Desktop Client: Updated to the latest version on all host and co-host devices Focus Mode: Enabled during the meeting Meeting Chat Permissions: Set to "Host and co-hosts" by admin policy Direct Messaging (Participant-to-Participant): Locked OFF by admin policy Q&A in Meetings: EnabledThe Problem with Meeting Chat (No Shared Inbox): No Shared Inbox in Chat: In Meeting Chat, there is no shared message box for the moderation team. When a participant sends a message or replies to a co-host, it goes only to the Primary Host's window instead of a shared box accessible by all co-hosts. Co-host Messaging Isolation: When a co-host messages a participant directly, the reply routes strictly back to the Primary Host, leaving the co-host unable to s

Use Case:I am a student musician. I need to record myself playing instruments over backing tracks that are provided by the instructor. PC audio is piped into the aux channel of an amplifier that the instrument is also plugged into. The combined signal is recorded through a high quality studio microphone positioned in front of the amplifier, close to the grille. Zoom Version Number: 7.1.8Steps Taken:I have double checked all of the settings. I’ve check the input level of the mic, the output level of the amp. When I record in Clips, it sounds completely useless, with the majority of the signal dropping out. I have ensured that:Original sound for musicians is enabled in settings. High-Fidelity Music Mode is enabled in settings. Echo Cancellation is disabled in settings Under the Advanced tab: Echo cancellation is set to Auto (it cannot be turned off on this screen) Windows System Audio Enhancements is disabled Signal processing by Windows audio device drivers is disabled When starting

When scheduling a meeting in the Zoom Workplace desktop app (v6.6.2), the attendee search field gets stuck loading and then turns into a blank white box. The app does not technically go into “Not Responding,” but it becomes unusable and requires ending the task through Task Manager. This seems to happens when the app tries to pull contact suggestions from the user’s Google integration. Typing certain letters (like C) eventually returns results after about 10 seconds of loading, while others (like J) trigger the freeze. The Zoom web portal does not experience the freeze but also doesn’t provide any attendee auto-suggestions — it requires typing full email addresses manually. Meetings created this way sync correctly back to the desktop app. EnvironmentWindows 11Zoom Workplace version 6.6.2Signed in with a personal Gmail accountGoogle Calendar and Contacts integration enabledTroubleshooting PerformedUpdated Zoom to the latest versionVerified latest Windows updatesReinstalle

I’m preparing to lead virtual coaching sessions and would love to hear what has worked for others. What Zoom features or activities help participants feel comfortable speaking, asking questions, and staying engaged?

Court hearing. Having problems signing on. 

Is there a way to revert to the UI for the previous Zoom admin portal? The new UI is a huge downgrade and hides frequently used settings for a corporate environment within several sub-menus that are not organized intuitively. It seems to have been designed with the intent to hide functionality such as Zoom Phone number management.

how do I change whiteboard to whiteboard classic how do I change whiteboard to whiteboard classic 

I am new to ZCC and have been working with our ServiceNow team to setup the integration.  We have the integration working; however, we are running into an issue with phone number matching/lookup between ZCC and ServiceNow.  Anyone else run into this and have a fix?  ZCC formats phones numbers as +1xxxxxxxxxx and in Service Now the phones are store with parenthesis and/or dashes.  If I change the number in ServiceNow to match the ZCC number format then the User lookup works and the user is populated in the Interaction record.  I am hoping there is a way to normalization the phone numbers between ServiceNow and ZCC so the integration will find Users by phone number.  Updating all the phone numbers in ServiceNow is not an option.