Call Queue members with short timeout to voicemail

[DamienGM]

Got a question about call queue members who might have set their divert to voicemail timeout very short, does the call queue settings override this? eg. Say a member of the call queue set their send to voicemail after 10sec of ringing, but the call queue settings have send to voicemail after 60 secs, does the member's phone ring for 60s if the call came though the call queue, and direct calls to the member only ring for 10sec before going to their personal voicemail?

[Eliot · Accepted solution]

hi damiengm,

yes.  i tried 10 sec for direct call and 30 sec for call queue.  works as you describe.

thanks,  eliot

[DamienGM]

Thanks for testing!