Good Day, 

I hope this message finds you enjoying your week. 

Although, I am using a basic zoom account, a friend has either a zoom pro or business account. They are hosting a gathering in person and on-line. I need to understand the features of what a zoom pro or business account can do as well as what technology they will need, so I can assist with the set up. I tried speaking with someone in sales support and they essentially said because I have a basic account they could not provide me with any assistance or transfer me to technical support.

Could someone kindly advise what I would need to do to set up a gathering for both in-person and online (max 150-200 people) ? I am only using an phone camera with a tripod and will only be showing the speakers at the event. For privacy purposes, I would like to be able to block the attendees ability to record the event, and have the attendees online have their speaker volume blocked during the event. 

Any support and advice is sincerely appreciated. 

Thank you

I am trying to add someone to a Zoom Webinar as a co-host. The webinar has already been set up and participants are signed up so I am editing the event. I cannot figure out why it won't allow me to add another co-host. Do they need to be added onto my account in some way? I would appreciate any sort of insights!

I am unable to get my zoom webinar to stream to my Facebook business page. I am only offered my personal page as an option. I was able to do it without a problem last year but it no longer works.

To forestall already tried suggestions:

1) I am an administrator on the page so have level permission.

2) I have followed all of the steps in this guide: https://support.zoom.us/hc/en-us/articles/115000350406-Facebook-livestreaming-meetings-or-webinars

3) I have cleared the cache and cookies for both zoom and FB.

4) I have a Pro account

5) It has worked previously.

I am attempting the custom streaming workaround suggested here: https://support.zoom.us/hc/en-us/articles/115001777826#h_c5c43bde-b0bb-458c-96ca-8c2664b7868b

But to be honest, I cannot figure out what to put in the boxes in the attached photo.

If you know how to fix the original issue or complete the workaround. I would appreciate it.

Almost everytime I try to edit a Zoom Event email, I get an error. Either a "Scheduling Error" or some other error. To fix this I have to "Reset" the email, but sometimes that doesnt even work.. I have a lot of email experience, but I've never seen an editor more buggy/finicky. Pulling my hair out. I can't be alone.

A webinar shows 21 registrants. I upload a 22nd from a CSV, but receive an "existing registrant ignored" message. Yet when I check all 3 pages of registrants, they do not appear anywhere on the list and the count remains 21. Has anyone else experienced this? Are they actually registered even though they do not appear on the list?

When I upload a CSV of all 22 registrants to a new webinar, all 22 appear. So it is not that this user is banned by Zoom or the like.

As of 4/15, the release notes said that

"Hosts can access detailed analytics reports for Video On Demand (VOD) channels. For authenticated viewers where an email address is collected, the report will show unique viewers by month and attach associated content views and engagement. For anonymous sessions where no email address is collected, the report will show viewer sessions by day along with associated content and engagement. These analytics provide increased visibility into both identifiable and anonymous Video On Demand viewers to help hosts understand overall platform usage and engagement." 

The analytics tab of my Video Channel does not show the custom registration questions or anything related to Month/time period. Is this happening for anyone else? 

Hello

I am hoping that someone can help me. 

I need to change the registration questions for webinars - I have chosen the additional questions I want and then  saved all.  I then tested it but the new questions were not there.  When I went back to the admin section the new questions I had ticked were no longer ticked.  It's as if I cant get them to save.

Has anyone else experienced this and if so did you manage to fix?

Many thanks

Kirsty