Hi all

I have hosted webinars using the zoom platform for a couple of years with no issues.
This week I hosted the first session of 2024 - I am on the Pro profile.
When I attempted to import attendee emails and names into zoom, I received an error message saying format_invalid, described as rows. I am using the template that zoom supply for importing attendees.
I have tried creating and saving the csv file in both numbers (Mac) and Excel with the same result.

I am using a Macbook Air. Not sure of zoom version but believe it is up to date.
If it makes a difference, I now live in France having recently moved from the UK.
I have sent 2 tickets into zoom support without an answer. The last one was TS0536661.
I tried sending myself a test confirmation email, and then used that content to send out an email to all the attendees.
Some attendees were able to access the live webinar as a result, and many were not - they were asked by zoom to register, and then received a message saying their registration was pending.
Any suggestions for a resolution would be warmly welcomed.

I am trying to broadcast a webinar or meeting to a facebook group Live session - so we can have both screen share and my picture..  They have disabled third party app integrations but still take RTMP connection which I set up.  I tried through the livestreaming app and also set up the RTMP on a scheduled webinar. 

 I am getting this error both ways, any advice?  I have already restarted and reset the connections several times - error failed to connect to zoom services.  Please refresh the app. Logging out of all streaming platforms and adding these again may solve the problem. If the error persists, contact support.

Has anyone else noticed that the change in the registration process from the old Zoom webinars to Zoom events has significantly reduced conversions and show-up rates?

• For example, on the old platform, we used to average 40% or so turn up rate for free webinars. Now it's down to 10%.
• I also wonder about the extra step in the registration process for new registrations -- requiring that a link be sent to their email and THEN completion of the registration process. The old way was much better.

Anyone else?

jmancini

I recently switched to Zoom webinars and its been notified to me that my attendees weren't able to get through the registration and enter into the zoom webinar room.

they got some extra things to be entered like Zoom's Education data collection practice and they couldn't get through that form. 

1) I am not sure why that popup even appeared when I haven't set anything like that  

2) Why even after filling in it didn't got through 

3) How can I ensure this isn't displayed to my attendees again 

I have not chosen to "block or allow" any specific countries or regions. Webinar participants that are trying to register from outside the United States (where I am located) are being told they are not allowed to register. I can't find any information other than the block/allow on the help system. I want anyone from anywhere to be able to register so selecting countries doesn't make sense. What do I need to do?

I have a unique situation. We are a funeral home and sometimes record the services for families who can not join in person. We have one recording, where there is no sound, and we dont know what happend that day. We have no issues any other time. Is there a way to get the sound back from the video or audio file. We feel so bad and want to do right by the family. 

We hosted a webinar yesterday, and the VTT file is available in our recording files; however, the VTT file starts at minute 36 of the video. The webinar was not paused or stopped at all during the recording. How can I access my full VTT recording file? 

I have a hybrid event coming up next week. I'm bringing my Macbook Pro.  I can't find instructions on how to:

• Present a PowerPoint slide show on the in-room screen while also...
• Presenting the PowerPoint slide show in the Zoom webinar
• Control the Q&As and other webinar configurations without that showing on the in-room projected image

Maybe I should have the slides projected from a different computer and just run the same deck from my laptop with a webcam pointed at the speakers?

Any advice would be helpful. Thanks!