Hi,

We are a nonprofit organization running webinars and meetings. Currently, we have two licensed Zoom accounts, but this requires the account holders to spend significant time starting and attending meetings that don't directly involve them.

Given our limited number of meetings and webinars, additional licenses are not justifiable. When we create users with basic accounts, they seem to function independently, similar to if they were set up separately.

Is there a way to set up master/sub accounts to allow basic plan users to start meetings on behalf of the licensed accounts? Would recordings still function properly in this setup? Can we still exceed 40 minutes? And use our increased meeting capacity? 

We currently do not have the option for master/sub configuration. The advice suggests contacting our account executive for more information. How can I identify who our account executive is?

Hello!

Can someone please tell me what settings I need to check so that:

1. Host (me)  is recorded in the webinar when I share my screen (see pic "1" - only screenshare visible in recording)

2. Host and panelist with cameras off don't appear in the recording as small videos when another panelist is presenting (see pic "2" where videos are present on the right)

3. When in gallery view (needed because two people are having a conversation), only host and panelist with camera on should be visible - how do I get rid of the "Pam" square (Pam was a panelist). (See pic "3")

Thank you. This is rather urgent since I am recording tomorrow and last time was not good. In the past I have not had this issue so I am not sure what was different this last time.

Hello! I used the "Livestream to YouTube" feature for the first time and had a bad experience:

Every 20 seconds, it restarted the audio, overlapping on top of me continuing to present. You couldn't understand what I was saying because it was restarting the webinar on top of me over and over again. After 3 minutes, I ended the event because it sounded like 10 of me talking over myself. Both the Zoom Webinar recording and YouTube livestream recording sound like this.

Has anyone else had this issue? Any fixes?