Hi everyone,

our company is on a Pro plan + 1000 Webinar extension.

In October 2022 we recorded a webinar and the video resolution is Full HD 1920 x 1080p.

In December 2022 we recorded the next webinar (same account) and the resolution is only 640p x 360p.

Did anyone experience something similar? Was there a change to the T&C that I am not aware of??

We did not change our plan at any point.

Any hints and thoughts appreciated! TIA!

We did a test of our Webinar prior to it going live. In the test, panelists were able to see the video of the presentation nice and crisp and high quality. But, as an audience viewer, I saw it low quality and very pixelated. We ran a test where I was also a panelist and the video appeared in high quality just like the other panelists. It was not a buffering/computer issue. It clearly showed a difference as an audience member versus a panelist. What is the issue and how do we fix it?

Hi Zoom Community!

I recorded an interview and made the error of showing my interview questions on the screen. Is there a way to share the Zoom Video with audiences and remove the main screen (shows the questions) and only show the interviewer's and guest's faces?

We have many zoom users under our account that are livestreaming their webinars to our YouTube Channel. One issue we've run into is being able to start a custom livestream during a webinar on an iPhone. Once a webinar is scheduled we configure the custom streaming service to auto-start on our YouTube Channel, but users that are trying to start their custom livestream from their iPhone are unable to do so. The "more" button in host controls only displays the "Live on YouTube" option and does not show the "Live on Custom Live Streaming Service" option. We have no issues with being able to select this option on a tablet or laptop. So, is this just a limitation on iPhones and/or all cell phones?