Hi, I have a one pro account, but just want to set up one webinar of an event than will run for a few hours, so those who can't make it can join in. Can't be complicated I thought. Everything I've looked at says go into 'Webinars' and access it from there, but there's only links to more complication and faff. Can someone help please, it would be much appreciated ! Ta Tony 

Can anyone help me to locate my cloud recording for yesterday's webinar? This is the very first time in over 2 years that I've had trouble locating a recording? Please help...SOS...

I am not able to locate a recording of a webinar I hosted yesterday, over 24 hours ago. This is unusual occurrence. I attempted to get support via telephone, but I was told that my account is not supported by phone support. I have a professional account, but I did not include my telephone number in my profile. It seems I need much support here:

1) I designated a co-host before pressing the recording button to store in the cloud.

2) Recordings of other meetings show up immediately; this one did not.

3) I pay US$ for a professional account; yet I am told my account is not supported by Zoom telephone support.

4) I did not include my telephone number in my profile which could be why they weren't able to identify my account status by phone.

I teach online people, I have more than 1000 students who come live in my basic course and more than 300 people come in advanced course, but my biggest problem is that I don't have any staff and when  If I do paid training for 1000 students, then some students share the link of the training with others, so that some people come to my class without paying fees, and I do not have enough time to approve everyone first after registering. 

I have email id of all students, is it so strict that I send email to those 1000 people and only those people can join?

Please help me @ZoomSupporter @Anonymous 

Hi, we have conference room systems that are not Zoom-based but will support  Zoom calls by allowing manual entry of the meeting ID and passcode. We recently ran into an issue where we tried to join this room to a Zoom Webinar/registration event but we were unable to do so. We hit a wall after we were prompted to register for the event after it had started. It asked for us to join the meeting by downloading and opening the Zoom client, but this was not an available option on this conference room system. 

Is there a way to invite a user to a Zoom webinar as if it were a regular Zoom meeting? Or somehow allow a single user to bypass the registration all together? 

I have a weekly Friday webinar with 10 occurrences. Some weeks are skipped due to holidays or scheduling changes. One of my weeks is missing. It may have been deleted previously but isn't under recently deleted events. I tried extending the series so there would be an additional event, then changing the date to the missing event, but I get an error:

You cannot save this occurrence because the time conflicts with an existing occurrence.

How do I fix this?

Hello all! 

We had a webinar yesterday and we set up a waiting room video. But it didn't play. There must be some setting that we are missing. We couldn't find an area to set up a time for it to play. So we assumed that it would autoplay. But it did not. Here's a screen grab. If I click on the three dots to the right (do we call it an ellipses or kebab??), nothing happens. And I am an admin.

Thank you!

Hello everyone, 

I made a webinar in January 2023, and I would like to have access to the list of attendees. 

However, I unsubscribed the webinar option in March. 

I still  have access to the recording of the webinar from my account, by I do not have any info regarding the webinar (number of attendees etc) and the webinar does not even appear on my past meetings. 

Is it possible to have access to this data even though I no longer have the webinar option ?

Thanks for your help, 

Chloé

Hi,

My App Name: Indian Express

I am trying get metrics of live webinar using OAuth credentials. but getting below error.

I am using "/metrics/webinars/{webinarId}/participants" this api.

I have already added "dashboard_webinars:read:admin" this scope in my app.

Unable to find "dashboard:read:admin" this scope in scopes section for my app.

Error: '{"code":4700,"message":"Invalid access token, does not contain scopes: [dashboard:read:admin, dashboard_webinars:read:admin]."}'

I have already added scopes in my app still getting error.

Please find attachment.

Thanks