I have been hosting multiple recurring webinars with Zoom (and an integration with Skilljar) for several months using the Simulive webinar type. Starting last week, my Simulive webinars are no longer working. I use the Zoom webinar link to join the webinar, but when I join the video and audio do not play. It is just a blank screen. The chat features work so I know the screen is not frozen. I had several webinar participants tell me they are also not able to see or hear the webinar. The more I test this issue the more it seems to happen. At this point I'm extremely frustrated that my customers are not able to access these webinars. Support has not be helpful so far - has anyone else experienced this issue and if so how were you able to resolve it? 

After creating poll questions in the survey library, how can I add it in a webinar? Can anyone please share the steps?

Also, can I delete existing poll questions for a specific webinar but retain these questions in the library for further usage? Currently, it looks like if I delete the poll question, it gets delete from the library itself. 

During the webinar, our system encountered a bug wherein it failed to capture the email addresses of the participants. Compounding this issue, several individuals inadvertently joined the webinar as panelists. In an attempt to rectify this, we urgently adjusted their roles to attendees, unintentionally causing them to exit the call. Consequently, the system did not register the email IDs of these participants, creating a data discrepancy.
As a result of this technical glitch, we are now facing challenges in attributing leads and valuable information to the respective attendees. Moreover, the situation was further complicated as multiple participants shared identical names upon joining the webinar.
Given the importance of accurate attendee data for our post-webinar analysis and follow-ups, I kindly request your prompt assistance in addressing this issue. It is critical for us to retrieve and associate the missing email IDs with their respective participants to ensure the integrity of our records and the success of our webinar initiatives.

Hello,

I am contacting you because I get a 400 status response from you API, and I cannot figure out how to fix this issue.

Here is the whole process:

- My application is hosted on my localhost

- With a Zoom One Pro account, I created on the marketplace a Server-to-Server OAuth application (with well-configured scopes)

- Im my application, I am requesting a token from the OAuth application, which works just fine. 

- I then use this token to POST a request to "https://api.zoom.us/v2/users/me/webinars", but get a 400 status code response from your API, with the following payload:

{
    "code": 200,
    "message: "Account does not enabled REST API."
}

Here is how I am performing my test request:

$response = Http::withToken($this->token)->post("https://api.zoom.us/v2/users/me/webinars", [
    'agenda' => Str::uuid(),
    'schedule_for' => '***********',
    'start_time' => now()->addWeek()->format('Y-m-d\TH:i:s\Z')
]);

/**
 * Request's API access token if needed.
 *
 * @return void
 */
private function authenticate(): void
{
    if ($this->token && $this->tokenValidUntil->isFuture()) {
        return;
    }

    $response = Http::asForm()->post('https://zoom.us/oauth/token', [
        'client_id' => config('zoom.client.id'),
        'client_secret' => config('zoom.client.secret'),
        'grant_type' => 'client_credentials',
    ]);

    $this->token = $response->json('access_token');

    $this->tokenValidUntil = now()->addSeconds($response->json('expires_in'));
}

I've started a weekly group meeting and am wondering how to schedule my survey to pop up at the end of the meeting for participants to fill in... 

It says go to surveys - survey options - edit - select show in the browser when the meeting ends

But this option is not available - I can't find SURVEY OPTIONS to progress any further. Any tips gratefully received! Thanks, Marimba 

How to use survey options

To control how participants receive the survey when the meeting ends:

1. Sign in to the 
2. Click the Meetings tab.
3. Click the name of the meeting you want to edit the survey settings for.
4. Click the Survey tab.
5. Next to Survey Options, click Edit.
6. Select Show in the browser when the meeting ends.
7. Click Save.

To preview how the survey will look to participants, click Preview on the right side of the page.

Hi there Zoom Community,

I'm wondering if anyone has had any experience or luck with using features such as Meeting Summary or Smart Recordings with Zoom Webinars? I am frequently setting up and leading multiple webinars each month for my company, but I don't seem to be having any luck with accessing / implementing some of the AI Companion features inside Zoom webinars (thinking Smart Chapters, Meeting Summary, Meeting Coach, Whiteboard Content Generation, etc.)

Any and all insight and assistance would be appreciated!

Can someone provide feedback on a situation I experienced recently, and to know whether this is a known problem with Zoom webinars or perhaps is due to user error on my part or others'. 

As a Market Researcher, I was the moderator of a set of 10 Zoom meetings streamed to a backroom via the Webinar function. I was supposed to be on camera, to share my screen, and to have a single participant be on camera as well, with a backroom full of several (8-ish) observers, the clients of the research project, observing but not visible to the participant. 

Our company's logistics team had set up the invites, sent them to the clients, participants, and me. I had accepted all the invites and they were in my Outlook calendar and Zoom calendar as expected. 

The instructions I received were to click on the meeting link in my Zoom calendar to get to a Practice Meeting where I would find the participant. Then I was to read the participant our consent information, get their verbal consent, and then and only then press Start Webinar in order to begin recording and allow the research clients to begin to observe via the back room. Then I'd start the interview. 

The first two sessions, I followed these instructions and everything worked as expected.

On the third session, when I joined the Practice Session, the participant wasn't there. I conferred with our logistics team. The person who had set up the invitations wasn't at her desk, and the other member of the team guessed that probably that other person had somehow sent the participant the wrong invitation. I told the client that we would reschedule, and we waited for the fourth session.

On the fourth session, when I joined the Practice Session, the participant wasn't there. Again.  I conferred with our logistics team and they reached out to the participants' recruiter, who got in touch with the participant, who was apparently in the Zoom meeting, but waiting for it to start. I could not see the participant anywhere. The logistics team and I double-checked the link I was using for the event as well as the link the participant was using, and they appeared to be identical. 

No one knew what the problem could be. I told the client we needed another reschedule, and we waited for the fifth session. 

On the fifth session, when I joined the Practice Session, the participant wasn't there. Again, Again.  I conferred with our logistics team (again) and they reached out (again) to the participants' recruiter, who got in touch with the participant, who was apparently in the Zoom meeting, but waiting for it to start. I could not see the participant anywhere. The logistics team and I double-checked the link I was using for the event as well as the link the participant was using, and they appeared to be identical. Again.

This time, as an experiment, I pressed Start Webinar, which I had been explicitly instructed not to do until I had seen and spoken to the participant because it would make the interview visible and audible to the client, which should only happen once everything was good to go and client-worthy. 

Once I pressed Start Webinar, I was able to see the list of participants as well as the observers. I was the only participant; the actual participant wasn't there. However, I saw her name among the list of observers! I was able to change her status to participant, although I wasn't able to start her camera. The client in our Teams backchannel said it was ok to proceed without the camera. We proceeded.

After this session, I huddled with the logistics team. We double-checked all the invites and links, and they seemed to be correct. However, in this research, this kept happening. Sometimes the sessions would go as planned, with the participants in the participant room, and more than half of the time, I needed to Begin Webinar, find the participant in the observer list, and promote them to participant. One of my colleagues figured out how to change the camera settings so that the participant could then be on-camera as they were supposed to be. 

So what could cause this situation? Invitations switched? But we double-checked the links and they seemed to be correct. 

Is it a known bug in Zoom that sometimes the Participant and Observers are switched? Or is something else going on? 

Please help so I can figure out what went wrong and to not have it happen again!

Hi,

I have added a post atendee url to the branding section of a webinar, however it takes a while to get redirected to the desired website. Is there a way to instandly get redirected to an external website once the user leaves a zoom meeting/webinar. 

I have looked into using the survet to do this but you are not able to edit the text in the landing page of the survey before you get redirected.

Thanks