Zoom Webinars
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What are Zoom Webinars?

Host interactive online events with Zoom Webinars. Explore the Zoom Community's Recent Activity below to join the Webinars conversation and connect with other members. If you're still looking for support, browse our Zoom Webinars support articles or start a new discussion below!

Recent Activity

Interface for dialing in to a Zoom webinar

I dialed into a Zoom-hosted webinar on my Android phone and needed to enter the meeting ID, which was stored in a calendar entry. By the time I switched to the calendar app, memorized some of the digits, and switched back to the phone app, the voice ... Show more

I dialed into a Zoom-hosted webinar on my Android phone and needed to enter the meeting ID, which was stored in a calendar entry.  By the time I switched to the calendar app, memorized some of the digits, and switched back to the phone app, the voice on the other end was already complaining that I hadn't entered any digits.  (No, really?)  After entering a few digits and switching back to the calendar app to get the next few, it complained again within a few seconds.  Once I started entering those digits, it assumed I was starting to enter the number from the beginning.  After the third time complaining that I hadn't entered enough digits, it brusquely told me that I hadn't given it what it wanted when it wanted it, and promptly hung up on me.  Rude.  I went through this cycle two more times before I could sit down at a computer to read the meeting ID off the screen and finally beat the clock. 

 

This experience was frustrating, to say the least.  And then I had to create a Zoom account just to report my experience.  I'd expect better from a Gartner Magic Quadrant company.


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Resolved! Zoom Events NPS

Does anyone know if there is a way to send the NPS survey via email to attendees after the event has ended besides the survey appearing on the app after the event ends?

 

Thanks,

Manuel

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Плохое качество скачанного видео, хуже чем во время конференции

Итоговый скачанный файл плохого качества, значительно хуже, чем наблюдалось во время самого мероприятия. Как исправить качество итогового видео?

Users should register after looking up member ID registration ?

We aim to verify participants as our members by cross-referencing with our member ID file before allowing registration. Is there an option, such as an ID lookup feature, available in Zoom registration to facilitate this process? Process User say i am... Show more

We aim to verify participants as our members by cross-referencing with our member ID file before allowing registration. Is there an option, such as an ID lookup feature, available in Zoom registration to facilitate this process?

 

Process

 

User say i am member Yes once select Yes there would be box type member ID and this would do lookup from uploaded file 


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Backstage and breakout rooms in a webinar

Backstage and breakout rooms are no longer an option in the Webinar. There are also no mention of them in the settings any longer. How do I get these features back?

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Resolved! Webinars

I have paid for the webinar feature but nothing is showing up under my WEBINAR tab, so I can schedule any events.  Is there something extra I need to do?

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Polling Changes

Maybe I'm missing something and if so can someone let me know? With the new changes to the polling interface, it seems I can no longer assign specific polls to a webinar. We used to be able to assign polling Qs to a webinar in the order that we would... Show more

Maybe I'm missing something and if so can someone let me know? With the new changes to the polling interface, it seems I can no longer assign specific polls to a webinar. We used to be able to assign polling Qs to a webinar in the order that we would like them to appear. Instead, with the new changes I have access to the entire library, which is fine if you only have a few poll questions but we run multiple webinars with a different set of questions for each webinar.  It isn't practical to scroll through a list of 35 questions to find the correct question to launch. Is there a way to still assign specific polling Qs to a webinar?


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Resolved! Webinar on two different accounts

Hello. I want to have the same webinar on two different accounts so participants don't see each other and get different offers at the end of the webinar. Do you know how I can do that? Thank you! 

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What happens to the sent links after I disable Zoom webinar registration?

Currently, approximately 100 people are registered for my webinar (via Zoom). Accordingly, confirmation links have been sent to their email addresses.What will happen with these links after I disable registration? I want to disable registration to be... Show more

Currently, approximately 100 people are registered for my webinar (via Zoom). Accordingly, confirmation links have been sent to their email addresses.

What will happen with these links after I disable registration? I want to disable registration to be able to send registered participants reminders with a 'direct' link (in the case of registration being enabled, it is impossible to create such a link) to the Zoom meeting 10 minutes before it starts. Unfortunately, Zoom currently only allows reminders to be sent an hour before, resulting in a loss of audience.


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Webinar registration gives error 401 after PayPal payment

Our non-profit organization has been using Zoom for over 2 years, but this problem only arose in October 2023 when we published details of our offerings and posted Zoom registration links on our website. The problem is with PayPal integration. At tha... Show more

Our non-profit organization has been using Zoom for over 2 years, but this problem only arose in October 2023 when we published details of our offerings and posted Zoom registration links on our website. The problem is with PayPal integration.

 

At that point, and continuing to this day, every attempt to register for any of our Zoom webinars seems to fail after PayPal payment has been made. We have set up many test webinars and the problem occurs for every one.

 

What the customer sees is that, having paid for the webinar, they are re-directed back to Zoom, on a "Waiting for confirmation from PayPal" page, but the spinner never stops. It's as if Zoom never receives a response from PayPal. 

 

If the customer is sharp-eyed, they may see a small popup message that says HTTP error 401 has occurred, but that message is only visible for a second or two.

 

In fact, the PayPal transaction has been successfully processed, and Zoom sends a confirmation message to the person who registered, but the customer is left confused about his or her status.

 

We are not using any PayPal or Zoom APIs--we're just using the built-in Zoom/PayPal integration.

 

Our Winter 2024 season is fast approaching and we really need to get this fixed. Any ideas?


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