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ZVA with Salesforce Enhanced Messaging (Feb 2026)

ALLGood
Explorer
Explorer

‎2025-10-22 03:27 PM

We are preparing for the transition to Salesforce Enhanced Messaging from Live Chat. As a company with support agents around the clock and around the world, we rely heavily on a script to check agent availability in Live Chat. As Salesforce will not be providing a similar solution for Enhanced Messaging, I'm curious how other companies are addressing this critical workflow. Suggestions?

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