Knowledge Base Limits

[VanessaVaZoomie]

If your knowledge base sync is stalling or creating an error due to size, please read this article. 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058272

If you're KB is under the size limit but still stalling when syncing, please submit a support ticket under the product = zoom virtual agent. 

On Monday mornings, the KB crawlers are slowest because clients like to update their KB's then. Try an off-rush hour time like Monday night or Tuesdays for a faster weekly sync.