cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

MY PAID ACCOUNT SUDDENLY CONVERTED AS BASIC

cscfamily1995
Newcomer
Newcomer

‎2022-04-01 10:25 AM

Why is my paid account suddenly converted as Basic. We just paid last March 12, 2022 good for 1 year subscription.

How to fix this?

0 Likes
2 REPLIES 2

IP-Man
Community Champion | Employee
Community Champion | Employee

‎2022-04-01 11:07 AM

Thank you for visiting the Zoom Community to seek support. Because this case is unique to your Zoom account, I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new so support/account team can assist you with the concern.

 

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!
0 Likes

hanny
Newcomer
Newcomer

‎2022-08-10 08:29 PM

me too,  i paid in 18 July , at 10 August suddenly change come basic, please fix and answer what should i do.  cause i want to use for teaching.

0 Likes