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iPhone- will upgrading to Pro access old cloud recordings?

Annette11
Newcomer
Newcomer

I had a Zoom yesterday, using my iPhone through the Zoom app. A meeting participant started a recording, which I allowed (as the meeting host). Now, I can't find the recording. I understand that I may not have local access to the recording on my phone, and it's not available on the Cloud with my basic account. Is this correct?

If I upgrade to Pro today, will I be able to access an old recording from a day or two before? I have no idea what the record settings were, except that on my desktop the recording location is to my computer. Or might the person who asked to record, who I think also has a basic plan, have access? And is there any way to get this recording without upgrading, which I really can't afford?

This is really important; the session was a memorial service for a young friend who died suddenly while traveling abroad. I organised a group to Zoom with his family from overseas, and we shared stories about the last months of his life that we spent with him. I didn't expect the family to record, so didn't anticipate setting this up ahead of time. Is there anything I can do to sort this?

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Annette11.

 

Since you have a Badic account, there is no Cloud Recording. Therefore it must be a local recording. Local recording is not available on phones and tablets. If you approved your friends request to record locally, it is on his device, not yours. Contact him and ask him to upload it or send it to you. 


Ray -- check out the GoodClix website.