HD setting for meeting disabled & and cannot be activated (Profile - Settings - Video)

[OF-Dance]

I've been using Zoom in my dance studio for many years – always with the same HD webcam (Logitech). The video settings in Zoom were always set to HD, and everything worked fine.

Since last week, the HD setting in the video settings has been disabled and can no longer be clicked. I've already checked all software (Zoom, Logitech camera, Windows) for updates. Zoom is the only software running on my PC; no other programs are installed.

When I log in at home with the same camera and the same zoom account, I can activate HD without any problems. I've also tested a camera from another manufacturer – and it also has the same problem.

I've tried everything, but I can't figure out what's wrong. I haven't changed any settings or software, and suddenly HD no longer works.

Can anyone help or has the same problem?

[OneAndAll]

I too am seeing the same issue, looks like zoom has disabled HD option for basic accounts?

[OF-Dance]

After a long discussion with the Zoom support, this is their answer:

After reviewing the details internally, we have received the following update from our Engineering team:

The Intel N-series processors are part of the newer Atom family. As of Zoom version 6.4.5, there is a known limitation that restricts devices with this CPU type to a maximum send resolution of 360p and receive resolution of 720p.

At this time, there is no further action that can be taken to bypass this limitation. However, we recommend submitting a feature request for future support of virtual backgrounds (VB) or other enhancements on systems with this hardware specification.

Maybe that's helpful for others.

What's interesting is that since my complaint and support's attempt to resolve my issue, my recordings are now being recorded at a higher resolution. Previously, I always had 360x640px, but only 1280x720px when there are more than five participants in the meeting.
For me, this is a huge advantage that almost outweighs the problems with HD.

[OF-Dance]

After several days and trials to solve the problem, this is the official answer from the Zoom suppoert:

Hi OF-Dance Academy,

After reviewing the details internally, we have received the following update from our Engineering team:

The Intel N-series processors are part of the newer Atom family. As of Zoom version 6.4.5, there is a known limitation that restricts devices with this CPU type to a maximum send resolution of 360p and receive resolution of 720p.

At this time, there is no further action that can be taken to bypass this limitation. However, we recommend submitting a feature request for future support of virtual backgrounds (VB) or other enhancements on systems with this hardware specification.

Please let us know if you have any further questions on this topic or we can close this topic for the time being.

What's interesting is that since my complaint and support's attempt to resolve my issue, my recordings are now being recorded at a higher resolution. Previously, I always had 360x640px, but only 1280x720px when there are more than five participants in the meeting.
For me, this is a huge advantage that almost outweighs the problems with HD.

[OneAndAll]

I was able to get the HD option back again by installing a previous version of zoom on my mini pc.