Host distribution clarification needed.

[PatDuss]

Hello,

We've recently run into an issue with some of our booking pages and feel it might stem from  misunderstanding how the host distributions options work. Hoping someone can help clear this up. 

Priortize fairness (the option we had selected): At a certain point users were no longer able to book any new appointments with our hosts at all as it would appear all of our hosts were considered either "overbooked" or unavailable (even though some of the hosts had nothing in their calendars at all). Troubleshooting the booking page confirmed this.

This was a major problem since we cannot be in a situation where there are no booking slots available and these "overbooked" hosts were only technically overbooked if you looked at the entirety of the booking page and not the day itself. (example: 3 appointments in the next 3 months isn't really considered overbooked unless all 3 are on the same day).

We've now changed it to Prioritize availability, however if all 8 hosts have the same priority set, will it still round-robin or if our first host (i assume alphabetical) happens to be available for each selected booking slot, will they always be the host that is scheduled in?

[ag-uva]

I've run into this issue as well. We just started using Group Scheduler, and after a couple of weeks I noticed that there were no appointments availabe for a few days when there were definitely people available. Chaging the option to prioritize availability made the appointments available again. I guess we'll see how it spreads things out amongst our hosts.