Clarification Needed, Extra Charges After Payment

[MRHANZALA]

Dear Zoom Support,

I recently subscribed to the the Workplace Pro+ Phone plan at $21.99/month. The subscription was activated successfully, but when I logged in again after about five days, I noticed that my subscription had been cancelled.

This is confusing because the payment of $21.99 has already been deducted from my account. I was not informed of any additional charges or dues before the cancellation.

I made the full payment, and I also received the invoice for this transaction. The invoice clearly showed that everything was settled, and there were no extra charges.

However, I was surprised to receive another email from Zoom stating that I still owe $2.93. This is very confusing because my initial payment and invoice did not indicate any pending amount.

I kindly request clarification on the following:

1. Why am I being asked to pay an additional $2.93 when my invoice already confirmed the full payment of $21.99?

2. If there are any hidden charges, why were they not mentioned in the original invoice?

3. Will this affect the status of my subscription?

   1. Why was my subscription cancelled even though I made the full payment?

   2. If there were any additional charges, why was I not notified before the cancellation?

   3. How can my subscription be restored, or will I be refunded?

Please look into this matter urgently and provide me with a clear explanation.

Thank you for your support.

Thank you,
 Hanzala