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Zoom Room - Button to open ticket into ServiceNow

seb_criteo
Explorer
Explorer

‎2023-12-19 03:39 AM

Hello,

 

It would be good to have some integration with ServiceNow to allow users to open a ticket directly from the Zoom Room controller. We could have some pre-define fields that users can select to open a ticket + a text field that user can describe the issue. Then, an automation of ServiceNow side can be done via webhook to dispatch ticket to proper team based on item selected by the user.

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