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2025-03-12 12:38 PM
I am setting up a virtual receptionist station; four users are assigned to receive the call. It always goes to the user whose last name starts with B, and if they decline it, the call ends. Is there a timeout period on when it would go on to the next person? If the first person declines it, why doesn't it move on to the following user? I would like to avoid having an individual button for each person.
2025-03-14 07:47 PM
Can you elaborate on the Setup? What are the Actions Buttons you have added, etc.?
You should be using Action type: Zoom Phone, Call Queue and create/use a Zoom Call Queue with all the 4 users you want to be answering the call.
This article explains how to manage Zoom Call Queues:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064844
I hope this solves your issue. If so, mark (Accept as Solution)
Vinnie.
2025-03-17 11:08 AM
The action type is Contacts or Zoom Rooms from the account, we are not assigning a number to the kiosk.
2025-03-17 12:56 PM
Hello @jurban
I thought I included Kiosk configuration to use it as a Kiosk/Virtual Receptionist but I didn't:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064706
I think this should do the trick !
I hope this solves your issue. If so, mark (Accept as Solution)
Vinnie