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Zoom virtual background not loading on MacOs Monterey 12.7.6

AmbitiousMo
Newcomer
Newcomer

‎2026-01-02 07:12 AM

Lately after updating my zoom, it never allows me to re-add my virtual background image. It looks like image is uploaded but at the end it doesn't show up in my zoom profile to be picked as preferred option. I tried everything and I'm really frustrated. I've tired everything such as updating the desktop zoom app, signing out, looking at my web profile to ensure everything is active etc. Any help?

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2 REPLIES 2

hoodee23
Zoom Employee
Zoom Employee

‎2026-01-02 09:53 AM

Hi AmbitiousMo,

Thank you for joining the Zoom Community and posting this question. Upon checking, I see that your MacOS is compatible with the Virtual Background requirements posted in this KB article, Zoom virtual background system requirements. That said, please review this other KB article on Changing your virtual background image, and if the issue still persists, please contact our Zoom Technical Support Team for further troubleshooting or assistance. Linking here our Contact Support page.

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Alex307
Newcomer
Newcomer

‎2026-01-03 04:42 AM

This can happen because of a bug after the update. Try restarting your computer or reinstalling Zoom again. 

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