Recovering a recording after powercut

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2024-09-19 02:29 AM
I was recording a group session to my computer yesterday afternoon when there was a power cut and I lost connectivity. When I was able to access the folder later it shows a Zoom icon with the words "double_click_to_convert_01.zoom". When I do this it it opens a "Converting meeting recording" but it does not start. Perhaps the sudden shut down of the power cut has corrupted the file. Does anyone have a suggestion on how I might recover the recording? DMA001
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2025-03-05 07:56 AM
HI @DMA001
Zoom stores the video in its own format for efficiency and then you can convert it afterwards.
It was easier to make a recording to explain

- Chapters
- descriptions off, selected
- captions settings, opens captions settings dialog
- captions off, selected
This is a modal window.
Beginning of dialog window. Escape will cancel and close the window.
End of dialog window.
This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.
All the best
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2025-03-14 08:11 AM
Hi @DMA001!
Welcome to the Zoom Community! We're glad to have you here.
Did you see the previous response from @ExpertswhoJohn?
If it has resolved your inquiry, please press the Accept as Solution.
If you need further assistance, please let us know.
Have a great day!
