No speaker thumbnail in cloud recording from Zoom Room

[neve]

Even though I have "Record active speaker with shared screen" enabled for this room, when I record an instant meeting, It does not record the room's cameras in the top right corner, I only get content. If there is no content, I get the camera view.

[shaneatzoom · Accepted solution]

@neve Please open a support ticket for this issue.  Thanks!

[Rere]

HOw do you open a support ticket?