cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

No speaker thumbnail in cloud recording from Zoom Room

Go to solution
neve
Contributor III
Contributor III

‎2021-08-31 01:13 PM

Even though I have "Record active speaker with shared screen" enabled for this room, when I record an instant meeting, It does not record the room's cameras in the top right corner, I only get content. If there is no content, I get the camera view.

Topics:
Preview file
49 KB
1 ACCEPTED SOLUTION

Go to solution
shaneatzoom
Community Champion | Employee
Community Champion | Employee

‎2021-09-02 02:54 PM

@neve Please open a support ticket for this issue.  Thanks!


Please be sure to mark 'accept as solution' if this answered your question and thanks for using Zoom!

Shane
Architect @ Zoom

View solution in original post

2 REPLIES 2

Go to solution
shaneatzoom
Community Champion | Employee
Community Champion | Employee

‎2021-09-02 02:54 PM

@neve Please open a support ticket for this issue.  Thanks!


Please be sure to mark 'accept as solution' if this answered your question and thanks for using Zoom!

Shane
Architect @ Zoom

Go to solution
Rere
Explorer
Explorer

‎2021-11-29 07:28 AM

HOw do you open a support ticket?

 

0 Likes